Assigning a Group to a CI instead of a single user

skylarbarth · ‎07-04-2017

Hello all,

I was curious if there is a simple way to, instead of having CIs relate to a single user, if they would relate to a group.

My thought process is that if there is a service disruption and an incident is logged against ServerXYZ or BusinessServiceABC, it would be nice to have predefined groups that manage ServerXYZ and the Business Service. Instead of just having one persons name on it, and getting user.parent.group() if we could just take the ci.assignment_group() and set that to be the incident.assignment_group().

Best,

skylarbarth · ‎07-04-2017

yeah, I figured that one out.

I am working on trying to make the assignment group of the inc snap to the assignment group of the ci now via client script + script include as per another users findings ...

Set Assignment Group based on Configuration Item

its not working out so far though, my answer is coming back as null

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '' || g_form.getValue("assignment_group") != "") {

alert("bail");

return;

}

//Type appropriate comment here, and begin script below

alert("calling");

var ga = new GlideAjax("u_incidentFunctions");

ga.addParam("sysparm_name","u_getActiveGroup");

ga.addParam("sysparm_ci",newValue.toString());

alert(ga);

ga.getXMLAnswer(parseAnswer);

alert("finished");

function parseAnswer(answer) {

alert("perf action");

alert(answer);

g_form.setValue("assignment_group", answer);

}

View solution in original post

Chuck Tomasi · ‎07-05-2017

That message appears when the user does not have rights to read the records in the Groups (sys_user_group) table. Check the ACLs and ensure that they have read access.

Docs: Access control rules

Docs: Contextual security

Security Best Practices - ServiceNow Wiki

skylarbarth · ‎07-05-2017

Create an ACL rule

That link did it for me.

I had to elevate privileges and add itil to the read on the sys_user_groups