Assignment Rules for Requests and Requested Items

[ZGauss]

Hello,

Is it possible to create assignment rules for a request or requested item based on what the item is? I only see ways to create assignment rules for tasks.

Thank you

[Priyanka Chandr]

Hi,

When you create a request, you have to fill out category / subcategory and CI.

So depending on what you have chosen, you can specify the assignment_group.

it would be something like that :

Any items >> category = desktop, subcategory >> monitor, then Assignment_group is procurement

For that, you have to set up 'assignment lookup rules' (navigation menu).

Here is an article that explains very well :https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/task-table/concept/c_...

Kindly mark it correct and helpful.

Thanks,

Priyanka