Attachments not added to incident from inbound email action?

[peterraeves]

When we send an email with txt attachment to SNOW, it processes the email in the inbound email actions like below. It finally stops at Create Incident for BULL Monitoring'. Strangely it is reported as 'Skipping', while the incident is actually created as INC1386084, but 'target' is not set. The INC is created, but the attachment is not copied. So 2 unexpected behaviours happen. Any idea why? I assume the attachment is not copied, because the target is not set? But why is the target not set as the INC is created correctly?

[Deepak Ingale1]

You will need to put current.update() in your inbound email action so that TARGET is not empty.

[peterraeves · Accepted solution]

Exactly what I needed

when creating, I did

      current.insert()

when updating, I did

      current.get(incident.getUniqueValue()); /* add values */ current.update();