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07-29-2024 07:54 AM
Hi All,
When as an author I submit article draft I'm loosing access to further edition and publication of an article. I know that Ownership Group feature is enabled but I still should have access to publish an article as an author. This happens only when I assign article to an ownership group that I'm not a member of and I know that after publishing I will not have access to edit an article but since I'm only submitting draft I should be able to access and publish it, correct?
I will appreciate your help.
Solved! Go to Solution.
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Knowledge Management
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08-07-2024 09:34 AM
Found this kb article and looks like there is a bug that will be fixed as of Washington DC Patch 6.
https://hiwave.servicenowservices.com/kb?id=kb_article_view&sysparm_article=KB1695361
The article provides a workaround with code update to an OOB script include that controls an ACL.
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08-08-2024 08:40 PM
We upgraded our subprod instances to Washington DC Patch 6 yesterday and I verified it fixed the issue.
