Auto populating configuration item in service catalogue item

[carlm1984]

Hello All,

I believe I am trying to do something fairly simple but as I am new to ServiceNow I am getting myself in a tangle here.

So in my Requested Item I have a field called 'Configuration item' I would like to auto populate this from when a user completes a Catalogue Item.

What I am wondering is how I add this field onto my 'Maintain Item' on the service catalogue and get it to auto populate in the requested item??

Any guidance I will be very greatful for.

Kind Regards

Carl

[Chuck Tomasi]

Hi Carl,

You can write yourself a BEFORE insert business rule that copies the value of the variable to the value of the field.

current.cmdb_ci = current.variables.configuration_item; // or what ever your variable is called.

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki  

[carlm1984]

Hello Chuck,

Thank you for coming back to me.

I have had a look and unfortunately I do not understand how to setup Business Rules (told you I am unfortunately new to this)

What I would ideally like to do is add the 'Configuration Item' into the below form and then input this so when someone fills in this form, then the 'Configuration Item' shows within the 'Requested Item'

I just don't know if this is possible to do?

[Chuck Tomasi]

Hi Carl,

What you propose is not difficult, it just requires a little understanding. I recommend doing some reading and research before tackling this. The service catalog is one of the complex apps in the ITSM suite. Here are some resources to help get you started.

Introduction to Service Catalog - ServiceNow Wiki

System Administration

If you still need assistance, feel free to reach out to ServiceNow or one of our partners for a professional services engagement.

[Pradeep Sharma]

Hi Carl,

If I understand your question correctly then I am assuming you want to populate configuration item field on requested item with the value user has field on the catalog item form at the time of request. Correct me If I am wrong

Assuming the above case is true then here are the steps to be followed.

Go to system definition->Business rule->Create new->Select table as requested item

Click on advanced checkbox to true->Select when as before and insert and update checkbox to true(depending on your req)->Click on advanced tab and paste the below script under function template on your instance. Please replace variablename and then paste the script.

current.cmdb_ci = current.variables.VARIABLENAME; //Replace VARIABLENAME with the exact name of the catalog variable

Please refer screenshot attached for reference.

I hope this helps

Reference links :

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki