Back Button Issue..!!!!
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‎08-30-2013 02:48 AM
Hi, We have an iframe for Incident list. In the list we have check "Omit Links". Everything works fine. But when the user opens the incident record from the list, user can view the record. Then if he clicks on the OOTB "Green Back" button, it doesn't take the user back to the List. Refer to the screenshot attached.
Has anyone faced this issue? What to do?
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‎09-03-2013 04:27 PM
ServiceNow utilizes a feature called the Navigation Stack. For more information about this feature, check out http://wiki.servicenow.com/index.php?title=Navigation_Stack
I assume you are framing in the incident list by using the URL
incident_list.do
Clicking the OOB "Green Back" button will redirect to the last page a user visited as recorded in the Navigation Stack. You may override the navigation stack by adding the "sysparm_stack" parameter to your URL. Play around with different values for this parameter, and I'll do some testing myself.
