Emails are not receiving going to junk
Hi ,Greetings!!Emails are not receiving from outlook to service-now. All mails are going to Junk which is showing undeliverable .Please let me know the clear solutionThanks in Advance!
Forum Posts
Displaying a knowledge article using "View article" related link is shows differently
I'm hoping there's an easy solution to this but when we're creating knowledge articles and want to see how it will display in our /ESC portal we've found that we cannot rely on the "View article" link under Related Links when creating the article. Us...
Comparing PROD and DEV Instance
How to compare the PRODUCTION instance and DEVELOPMENT Insatance?Also, how to know what fields/properties/applications/rules....etc anything are in sync in both instances or not? For example:1) If i have 1000 user records in PROD and 800 user record ...
Flow designer is not opening in Operations view
Hi,I'm trying to open the operations view/execution details of a flow in my PDI, but it is not opening. I'm only able to view below provided screenshot.
CVE-2021-44228 (log4j) Apache vulnerability - How does this affect security in ServiceNow?
Apache Log4j2 <=2.14.1 JNDI features used in configuration, log messages, and parameters do not protect against attacker controlled LDAP and other JNDI related endpoints. An attacker who can control log messages or log message parameters can execute ...
Domain Support - Domain Extensions Installer Plugin Activation Failing
When I try to activate Domain Support Plugin, Activation is failing and my instance is moving to offline state. Can someone please help me on this??
Please review my record producer script
Hi all, I have the following record producer built on the sys_data_source table. All the artifacts required to run an import in the script can be retrieved from the u_asset_wizard table (import set table name, transform map, and data source), all r...
Display HTML variable type in Approval Summarizer for Requested Items
Hello,We have a service catalog item where one of the fields is of the type HTML. When this catalog item is sent to an approver, they are unable to see this field in the 'Summary of Item being approved:' section of the approval record. Can you pleas...
Re-send 'send-failed' emails
All, Due to multiple reasons, i have many 'send-failed' emails which needs to be re-sent to the users. But i have multiple scenarios for the same. 1st Scenario: Inactive users email also will be will with the state as 'Send-failed' but we don't want ...
How to Configure Reference Variable to Sort by a Column
I have created a service catalog item.One variable is of type reference, pointing to a custom table.On that table there are 2 values I want to use to present a visible list of a 3rd column.Active = true (field on custom table = Active true or false)...
AI Search not really working
Dear Community.I have enabled AI Search on our dev(development platform) and test(testing platform). I did all the steps the AI Search Guide told me to do. After testing for some time, we realized, that the AI Search has no better search results than...
Catalog Client Script not working in Service Portal
I have been trying to hide and visible the choices based on a location field in service Catalog it is working in instance level but not in Service Portal in ServiceNow. It is an ON Change client Script and UI type is All this client Script running ...
Visual task board label button is set off after refresh
Hi , Visual task board when i activate the Defect and High Priority label and after close it get off again. Pic : 1 When i activate the Defect and High Priority label it Pic : 2After i close and open it seems like those 2 button are deactivated.
Resolved! Dynamically "Lookup label field(s)" Catalog variable setting via onChange script?
I have a catalog item that has 4 variables/questions that are all similar, all getting information from a kubernetes namespace table but with different options. Currently I have this set up with 4 different questions each reading the table with diffe...
Ask for Approval Action is not working
Hello All,I am trying a flow in flow designer in which if user adds multiple Manual individually Approvers, then the change should approve if all manual approvers. So, I tried using Ask for approval action and rules such that Approver when All user a...
