Is there any way to call the SLA using script
Is there any way to call the SLA and create task sla's. (or otherway). How to call the sla's in business rule.
Forum Posts
Can we use gs.getmessage() to enable email translations
We have an issue where we will have ELEVEN languages for end users (not ITIL users, who will use English), and possibly more languages in the future. The workable proposals by b-rad and Chuck to create a language version of each end-user email, a mat...
TPP (Table per Partition) Table Structure for CMDB in Jakarta upgrade
During the Jakarta upgrade, the CMDB table goes through a migration process that converts its hierarchy model from TPC, Table per Class, to TPP, Table per Partition. I looked @ https://community.servicenow.com/community?id=community_blog&sys_id=64bc6...
When setting Can Read (or Cannot Read) User Criteria on article, it only applies to current version
I discovered that when we have a published article and I set a Can Read User Criteria record on it and re-publish it, only the newly published version has the "Can Read" restriction. This seems very faulty to me. If a KB article is going to be locked...
vCenter Discovery - CI Relationship Missing
Hi there,I am populating CMDB with vCenter data. I am using the Discovery probe 'Discover vCenter Details'.The discovery probe is successfully populating data into following CIs:DatacentersClustersESX ServersVM InstancesData StoresFoldersNetworksReso...
Adding <base target="_blank"> to Knowledge Articles Not being Saved
I am trying to configure a knowledge article to have all the links in the article open in a new window. Something changed recently in Chrome that is causing links in our Knowledge articles to open in a new tab instead of a new window which is why I'...
How to remove the delete button from the incident form?
How to remove the delete button from the incident form? Please provide step by step instructions if possible. Thanks, Lisa
How to auto populate user id by using first&last names in user table
how to auto-populate user id with the business rule.please provide example script. Thankq
Update the content (body) of a knowledge article
HI,Today we have some terminology within each article that needs to be changed.This text is in the actual body of the article.How can we perform a mass find and replace on the actual text (body) of the article without having to manually touch each on...
Tree Picker Variable in Catalog Item
HiWe like to develop our own catalog variable type, but we don't find any information how to register such a new type.Is there a table where the code is stored?We would like to generate a selection tree for managing file system access based on a tabl...
How to redirect an email link to a second SSO?
Hello Everyone. I'm working on a project to implement SN (Jakarta); we've hit an issue that we cannot seem to be able to resolve. It relates to email links and SSO. - There are two SSOs setup - SSO1 for internal users and SSO2 for external users comi...
KCS - Knowledge Management - Linking Incident Resolution
Large University500+ calls dailyCurrently on Dublin, upgrading to Fuji end or yearUsing the knowledge module Looking to implement Knowledge Centered SupportCurrently we are able to link Incident Resolution to Knowledge Articles, but only if the artic...
Resolved! Notification Users/Groups field - watch-list email not triggered
I have configured a notification in sc_req_item table and added watch_list in 'Users/Groups in fields'. When an record is inserted this notification should be triggered. But this is not working. It works if I add an extra field like opened_by in 'Use...
How to map multiple fields from a Service Catalog (Record Producer)to a single field
Hi All, I have configured a record producer with around 120+ variables. And only few fields are mandatory which are mapping directly to the incident. There are few Yes/No variables, and if the user selects Yes, there will be many multiple fields sh...
Resolved! How to increase text field width?
I have a text field of string type. I am trying to increase its width to 300px using onLoad client script. But, its not working. I tried it in field style option as well but didn't work either. g_form.getControl('email_address').style.width = '300px'...
