We would like to display information from a custom table via the new Standard Ticket Tab widget. When using the 'Variable Summarizer', we discovered that this information only shows if the requestor submitted the form via the Service Portal (as a var...
Hi All, I have below requirement:All Tasks are Closed Complete – RITM and Request Closed Complete.All Tasks are Closed Incomplete – RITM and Request Closed Incomplete.All Tasks are Closed Skipped – RITM and Request Closed Skipped. If it is a mix, the...
We will be updating to Washington in the next few weeks. How are you using Service now to triage tickets before giving them a type of Incident, Request, Idea, Demand ect? At the moment in our instance EVERYTHING is classed as an incident first which ...
Hi All, We have a requirement to read excel data with 2 tabs and add few more data on those 2 tabs and finally download the excel. So we wanted to know if there is a way to update 2 tabs on excel and download 2 tabbed excel in servicenow? Current w...
Ahoy, quick one, please is there a sys_properties to turn on this option in Preferences menu? (see attachment) Thank you
Hi there,I want to develop a REST API that manipulates the CMDB CI's.when I add the iti role we can run CRUD commands like read and update CI attributes via REST API interface. But when I remove this role and add roles like sn_cmdb_editor I cannot mo...
I was reviewing our open change requests, and I noticed the end date is before the start date. How can I set this up to have an error message displayed on the screen if the end date is before the start date. I believe a script is needed. Any help wou...
How to restrict catalog form to only particular users? @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Rasheed
Trying to update to latest version of Workflow Studio. When I click on the Application to update it I get this message: Bad Request (400) AppsData.getAppInfoFromInstance(): No app found matching sourceAppId:<id> Refresh Couldn't find any info...
We are implementing our CMDB. We are having problems with the software showing where it was installed on the CMDB. If you go to Configuration/Base Items/Software it doesn't list where the Software is Installed on.To see where the items are installed ...
Hi, We have a requirement to Hide an Application if a user is part of group "Test Group". I have written a Before Query Business rule to achieve the same, however the same seems to be not working. I am on Kingston version. My BR is : When: Befor...
Hi, I have created flows with trigger type as Inbound Email. When email is being triggered from my mailbox or any user's mailbox whose user account is available in ServiceNow User table it is working perfectly fine. However, when the email is being s...
Discovery Log (discovery_log) table is extended from Log Entry (syslog) table.For syslog table there is a Table Rotation is set by default. That works for discovery_log table as well. My question is, is it possible to set the Table Rotation different...
Hello Experts,I am working on the below requirement.When State is Pending HI Caseand Caller is Logged in userThen make the state field read-only on the form as well as on listHow can we achieve this using ACL?Thank You
