HI All We have the Service Catalog and contains Group Type - Create/Update/Delete 1. When i select the Create it shows only the Create related variables 2. Filled all the values clicked Order Now and RITM got created I am seeing that Request Item c...
Hi All I'm having what appears to be a common problem, although none of the solutions i've found via google-fu has helped me yet. I have two email notifications configured that are both resulting in duplicate emails the first is Incident commented fo...
Hello Community,in Visual Task Boards I have a guided board that queries the task table so when I add a card it creates a task record.can I change this behaviour so for example it creates an incident record?I have tried searching the code for Add Ca...
Good morning all, My requirement is to capture field changes in an existing SMP record in the Service Portal for a Custom table. I created a couple of fields in the "u_security_toolkit" table using a Catalog client script. When I update the field val...
Hi, I have a requirement to restrict read access to one catalog item's variable contents. The catalog item needs to remain open for all users to write/complete & submit.Once logged/completed, we need the variable contents to be only visible to one sp...
When I tried to change the homepage dashboard for a user from the ‘User Preferences’ record, it didn’t work, as it kept showing the previously last opened dashboard whenever I opened the homepage, but the user doesn't want that. Are there any solutio...
Is it possible to define roles so that a portfolio manager can only work with objects that exist in his own portfolio.For example the role service_admin is only valid for a set of portfolios and not the others?
I am interested in creating inbound REST API from ISIM into ServiceNow. I have found that I need to use the Service Catalog API in order to have a REQ created which in turn created a RITM and SCTASK. I have looked at the Service Catalog API documenta...
Hi Everyone, Is there a way to filter for knowledge categories by knowledge base?I'm reporting on the kb_category table but can't seem to find a way to reliably tell which knowledge base each category belongs to. There's the parent ID field, but only...
I have two questions that I was hoping someone could assist me with please. 1. How can I make the section be collapsed by default on a specific view?2. How can I make it not appear as a tab but directly on the form? I have a requirement provide some...
We extended the knowledge article table by creating a custom table called “Policies” and began publishing articles. However, following the Xanadu upgrade, the custom articles (Policies) are no longer appearing in the out-of-the-box search. Additional...
Hi,I have configured one of my CI'S related list in form but it's showing different in cmdb worspace. How and where I can configure the related list, so that the related list looks proper ? Kindly suggest. Best Regards,Dusmanta Nayak
Using g_form.setLabelsOf(), it is possible to change label of a field in the form view. I am looking for example where label can be changed in related list view as well. GlideDocument supports DOM element. I am looking for an example to use this in ...
i am testing with my id in dev instance , but requested for is taking the guest user (guest@example.com) account in the inbound email flow designer . Value given for requested for is the user record from data picker which identifies the sender of em...
I'm having trouble uploading a PBIX (Power BI from Microsoft) document as an attachment. When I use the paper clip icon to add the attachment, the system runs continuously without giving a warning and without uploading the file. When I try using drag...