Virtual Agent AI Search is showing wrong result and also the record doesn't exist in the system. I am using default search profile For AI search, When I am giving input as "test" It's giving genius results as below- MID ServerCapability Value TestsR...
Dear community, I have a problem which was already discussed several times here in this forum. When a virtual agent/live agent conversation is started and the agent accepts the Interaction in the Inbox, the chat immediately disappears. It's visible f...
hai, how can i remove the last line in email reference message. does it effect anything
Hello, everyone! What is the difference between Form Test Steps and Server Test Steps in ATF in ServiceNow? When and why would we choose to use Form Test Steps (e.g., "Open a New Form," "Set Field Values," and "Submit a Form") over a single Server Te...
Hi there, is there a possibility to set default values in the knowledge articles tinyMCE field? Font / Font Size Hyperlinks (color/font, font size) Bullet List = Square Also, I would like to extend to color range with 2 more color codes. Is this p...
Hello all, I hope you can help me out. I am in the process of implementing Major Incident Management including Communication Plan definitions. Everything is working as expected except for one thing. On th Major Incident Workbench there are Incident ...
Hi all, I need a script for the below requirement we have the field called queue owner email id , if we type without '@' it should give alert "Incorrect format. please enter xxx@xxx.com". During onchange i need to validate it.
Hi Community, I have created an asynchronous business rule to trigger a REST Message which execute asynchronously (using executeAsync() method) to create a ticket in third party system. As per my understanding any lines after executeAsync() method w...
Hi all,I have a requirement to show knowledge bases based on the Business Line.Business line(List collector - referencing to Business Line table) is in Contact table(customer_contact).I have created a User criteria and added in the Can read tab of Kn...
Hello, I would like to ask for a advice. How can I trigger execution of Robust Transform Map from background script (script step in Flow Action)? We are importing records via Flow Action Powershell script. Import Set is created for each import but th...
Hello, Does anyone know how I can enable AI Search to use Meta Search? I have set the attribute to map_to on the meta field in the index source for catalog item, but it seems to not be working.Appreciate all the help
Hello all, I am configuring AI search for our clients portal on the San Diego version. My issue is with the Autocomplete suggestions, which seem to not consider other peoples searches at all, only the current user. In my search application configur...
Hello Community, I hope everyone is doing good. Requirement: We are using a custom app where we have to display a message on the portal form.Approach: We have created a BR and have used addInfoMessage to display the message.Result: Message is display...
Hi everyone, Im trying to follow some tutorial steps through Now Learning and it seems Im not able to change the role name, even logged as System Administrator. I'm using a developer instance, am I doing something wrong?
Hi Team , I have requirement where i have to enable SSO authentication instead of Login page via a Notification button that is sent to external contact. When the external user click on that button it redirect to login page but as per the requirement ...