How can we parse a list of records into the Message HTML field that we see on the notification? Should we be using an email script for this? For example, the ask is to: a) Read the list of Active incidents, still unassigned this month. b) Parse a...
Hi I'm new to ServiceNow and I'm trying to build a catalog item. I did select all the required information in the portal settings, but I cant seems to view the request button on top on the required information in the portal. Here I attach my portal ...
Hello, I have been trying to find a way to setup auto-closures of our RITM's after a set number of days (7), with automatic chaser emails being sent after periods of 3 days, 5 days and then a final closure email at the end of the 7 day period. This s...
In ServiceNow, access control is a crucial aspect of maintaining data security and ensuring that users can only interact with the information they are authorized to access. This is where ServiceNow Access Control Lists (ACLs) come into play. For admi...
Deleting a draft version of this article will only delete this particular version and not all the older published version of the articles in Servicenow kb. This deletion will also remove all minor version of this article, up to the last published ver...
Dear experts, Expected Output: Create an incident in Web UI and update the incident from the ServiceNow Agent app UI. I tried to do the following: a) Created an incident on Web UI. b) Assigned it to Incident Management group, where I am part of. ...
What is the correct CMDB table for tablets (e.g. iPad)? Are they computers? Are they accessories? It seems like they should have their own table.
What 'Type' can be added to an assignment group which contains 'pa_viewer, itil, release_v2_user, u_call_user' role?
After upgrading to Xanadu, we can't view the "Platform Analytics Workspace" in workspace top menu any more.
I am trying to query the table 'Item Produced Records (sc_item_produced_record)' in script include. I want the record producer name from the incident sysid. I wrote the below code. Here 'case_numb' is having incident sysid. But it is not going inside...
Creating a Service Catalog in ServiceNow enables organizations to manage and automate service requests efficiently, improving user experience and streamlining operations. In this blog post, we’ll walk you through the process of setting up a Service C...
We have a requirement where a third part application needs to send an attachment to Service Now and attach it to a record. We cannot use the out of box Attachment API as that requires the Sys Id of the record being updated and they won't have it. S...
In the context of ETL (Extract, Transform, Load) in ServiceNow, Import Sets in ServiceNow play a crucial role in handling the transformation and loading stages of data integration. Import Sets allow organizations to efficiently extract data from exte...
Hello friends, I would like to understand the basics of update set. Even if BR is set to Active/Inactive or name/description update, does it capture an ENTIRE record or only changes are captured leaving other configs. Please let me know. Thanks,Rahu...