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Rollback in flow designer

Hi Team, Do we have rollback in flow designer? example : I built one flow, where I am updating 3 records with same feilds.lets say A, B , C are records i need to update one of the field called feild1. Now senario is : what if flow designer fails to u...

Vinay2509 by Tera Contributor
  • 1169 Views
  • 2 replies
  • 0 helpfuls

Password Reset and Users not logged

Hello, We use SSO and we have the Password Reset app deployed and working fine (for users logged in). Even from their Windows computer they can reset their AD password from Windows login page using ServiceNow Password Reset Windows app. However, some...

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Flow Designer to Auto Close Task

I'm using Flow Designer for a catalog item that creates multiple tasks. The requirement is to auto close the first task if it's still open after 2 business days and then have the flow continue. Can someone show me how to do this? Thank you!

CathyD by Tera Contributor
  • 468 Views
  • 1 replies
  • 1 helpfuls

Resolved! KB Category Picker not working with custom table

Hello, I'm having issues with setting up the KB Category Picker to work with a custom lookup table / form that I've created. The desired KB Category Picker that I want is shown below; it is the same picker that is used when creating a new knowledge a...

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Eddie_N by Kilo Explorer
  • 1897 Views
  • 4 replies
  • 1 helpfuls

Resolved! making text bold with javascript

hi all,I've got a piece of script that is putting some text in the work notes on incidents.   How do I get part of the text to show in BOLD?incident.work_notes = "Transferred from request " + request.number + "\n" + "\n" + request.work_notes.getJourn...

hashed user id visibility post utah

I thought the "Hashed User ID" column was available OOTB from Utah onwards but I do not see it in my sys_user table in our production instance.   My PDI has it though.   Do we have to enable something to see it?

VL10 by Tera Expert
  • 1213 Views
  • 7 replies
  • 0 helpfuls

Ui Builder Configuration Panel

I can not see config, style and event tabs in Ui Builder configuration . And also especially i am looking for data source tabs similar to tutorials. But my configuration panel is not same with others. 

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Resolved! Azure Provisioning Oauth Setup

Hello,I'm trying to set up Azure provisioning users into ServiceNow, which recently changed from user/password auth to Oauth. Following these 2 sets of directions  https://docs.servicenow.com/bundle/tokyo-platform-security/page/administer/security/ta...

Ben Hook by Tera Contributor
  • 3128 Views
  • 5 replies
  • 3 helpfuls