Resolved! How to add a UI Macro into serviceportal as a widget
So I have a UI Macro which I had created but I am not able to add it to the service portal via widget. Can anyone explain me in brief how can I achieve this functionality?
Forum Posts
drilldown in service operations workspace is not working in italian language
Hello, I have a problem with the overview section in Service Operation Workspace. When my instance is in English language, the drilldown works correctly: I click on the donut and I see the related records. When I turn on in Italian language, the dril...
Resolved! Document Intelligence Extract Values Flow is not triggering
I have created the Extract Values Flow in Document Intelligence, but I noticed the values are not written in my target record after the extraction; what’s going on?The values are populated in the Field Values / Extracted Value table sys_di_extracted_...
How to set size limit for attachment?
Hi there is a requirement where we need to set the size limit as 5mb for attachment. how to set the size limit for attachment. provide any solution.
Resolved! Knowledge Base
Hi Team,How can I activate this view? It was available directly in the PDI, but a different page appears on the customer system:Nav: Self-Service -> KnowledgeNav: Self-Service -> Knowledge
Resolved! Extract data from ServiceNow using JDBC
Is it possible to use a JDBC Driver to connect to ServiceNow database[1] and extract data from it? I know it's possible to connect to ServiceNow using a native ODBC driver provided by ServiceNow (link), and I also know it's possible to connect using...
How to obtain the attachment of a variable from the cat item, through the flow designer?
Hello everyone, I am trying to obtain the attachment of a variable from the cat item through the flow designer and pass it to a new table, in the table the field is configured as a file attachment, but I cannot get this information to be passed. I th...
Optimization of a huge sys_user table for better performance
Hello Community, I'm searching for solutions to improve the performance of sys_user table with more than 5 mln records (including inactive ones). The pain points today are mostly:- the table is loading for ages- referencing the user record (even in...
Workflow stage - RITM showing value
I created a stage set for my workflow. When the workflow runs and updates the RITM stage, if I open the RITM I am seeing the stage value instead of the label. I thought the issue might be that my stage set had options not in the Stage column on the s...
ATF - Cannot see MRVS & catalog item fields on Test step "Adding row to multi-row variable set"
HiI made an ATF test with 2 steps on a company instance: - In step 1 "Open a Catalog Item" that contains a multi-row variable set - MVRS- In step 2 "Adding row to multi-row variable set" : the form does not show up the "Catalog Item" and "Multi-Ro...
Resolved! Knowledge Article - Dynamic URLs for Portals and Mobile
Hello ExpertThere is a URL written in a knowledge article. I am looking for a way to redirect this to suit the portal or mobile. ■ProblemThe knowledge article has the following URL written as a URL to refer to other knowledge articles: https://<insta...
How to find out when was a Dashboard was last accessed
How to find out when was a Dashboard was last accessed ? there is no such column I found on pa_dashboard table.
Resolved! Is it possible to import multiple XML at once?
Hello!Before a clone I export my update sets to xml, save them in a folder, then once the clone has happened import the xml one by one. This seems like a bit of a waste of time and that we are adding a human layer in here which could be prone to erro...
PA Script for Indicator score collection
Hello,I need to SUM value of a string type field in PA indicator which contains decimal numbers, for which trying to do via PA script as below,Number(current.fieldname);this is showing Error as invalid script(around 500 erros) in one instance whereas...
Resolved! How to do a global search for keywords in a flow designer flow/subflow/action?
Hi all, I like to know an easy way to do a search within Flow Designer flows/subflows/actions to find a keyword. Let's say I know there could be a flow that edits a custom field (u_custom_field) on the incident table, but am not sure which exact flow...
