Sample training data for Predictive Intelligence
Where can I find the sample training incident data (10K+) for Predictive Intelligence?
Forum Posts
Predictive Intelligence
Can we implement Predictive intelligence on PDI ?
Resolved! Serviceportal header menu item remove hyperlink?
In Service Portal I want to remove the hyperlink from menu item. Please advise how to do it?
Resolved! Printing KB Article from Service Portal
Hi Community!I am looking for a solution to the following issue:When end users try to print a KB article from our Service Portal the actual article (widget KB Article Page) gets cut.You see the "slider" on the right hand side on your print, but of co...
Changing the Domain of a Knowledge Base and Its Contents
Hi, I need to change the domain of a knowledge base and all its associated articles, categories, and sub-categories. When I change the domain for the knowledge base itself, the associated items don’t update automatically. Is there an efficient way to...
Resolved! White Paper: ServiceNow CMDB - Unlocking the Power of Configuration Management
Executive Summary In the modern IT landscape, organizations face the challenge of managing increasingly complex IT environments with numerous interdependencies. ServiceNow’s Configuration Management Database (CMDB) is a powerful solution designed to ...
Issue with UI action condition
I am working on a UI action to "Copy Security Incident". But it should show only when there is a special security tag (lets call it 'XYZ'). I am giving condition -current.security_tags.indexOf('sys id of XYZ') != -1. Issue I am facing - The UI actio...
Resolved! False Annotations Created for Mandatory Catalog Variables
Hello!The question has come up as to why mandatory catalog variables are generating a false "annotation" when being viewed on a RITM and SCTASK. We aren't defining these ourselves and they're just defaulting to essentially a callout that the field is...
Resolved! Text Indexing together with Remote Table
Hi everyone. I'm working for a client who are using remote tables.One of these remote tables is showing data on a table extended from the task table. On that main table is a reference field that points to the remote table. This means everytime the re...
Create Subflows & Actions: Build a Subflow - Washington - Flow not creating Problem Record
Hello All, I have completed creating the flow for the 'Create a Subflow' activity. But for what ever reason, the flow is not creating the Problem record. Looking over the Execution Details, the condition is 3=0, I have no idea how to fix it so it d...
Resolved! if Condition Workflow Activity
I need to define the 'if ' condition on workflow after the 3rd catalog task, to check if a sample checkbox is checked on the 3rd catalog task or not. Please help me. As every time, the if condition is executing for 'No'.My script in if condition'- an...
CMDB - Merging 2 CMDB Databases
Our company has acquired a division of another company who is also on ServiceNow. We have a requirement to merge their CMDB with ours. I need to find the best method and checklists of how this should be approached. I did see an article regarding I...
Templated Snippets is not showing in the Application picker in ServiceNow.
Hi Team, Templated Snippets is not showing in the Application picker in ServiceNow.Whether it is showing in sys_store table. Also associated roles are also not showing in the role table.Could anyone assist here.. Thank you!!
Enable Voice and SMS from user's preference's Notifications/Delivery Channels.
Hi,I wanted to enable Voice and SMS features from Notification Preferences?My requirement:I have created one (or more) Subscription and wanted to receive notification via SMS and Voice whenever any incident is created/updated based on my subscription...
Transform map picking random attachment
We have a task form and when user attaches an excel with a constant name "x_fdrbl_quality_control.csv", and click on import button, it will run a transform map and the entries in the excel will be listed in the task.Now there are multiple people doin...
