How to edit sn-filter-widget in the "SN Desktop Filter" widget?
The "SN Desktop Filter" widget is using a <sn-filter-widget> on it's HTML. Is there a way to edit it? I searched the name in sp_widget table and it is not there.
Forum Posts
Read-only reference field makes dot-walked fields read-only as well?
Hi everyone, This one is a bit mind-boggling. Take Requested Item and Catalog Task for example. When I add the Requested Item.Close Notes field to the Catalog Task form, it is editable. If I make the Catalog Task.Requested Item field read-only, the...
Resolved! set field focus in Service portal
Hello Friends,Can some help me to find out a solution for this.I need to set focus on a field in Service portal on change of a variable.ThanksSaranya
Resolved! Widget and Record Producer
Hi,I would like to know if we have Documentation about Helsinki Service Portal limitations and best practices, specially when building Widgets for Record Producers?For example, in the CMS, I was able to create a UI Page to have a "complex variable wi...
Resolved! How to Add a cross-domain AD, active directory, member to a different domain AD group?
How to Add a cross-domain AD, active directory, member to a different domain AD group? Trying to add a global AD member to a local AD group, meaning the AD group is in the same domain as the MID server. Add User to AD Group works but only for 'local...
what's the differene between the Watchlist and Following (Jakarta version)
The difference between the Watchlist and Following features is not clear. I need to clearly understand what information will be sent based on the feature selected to determine which or if both option should be triggered.
Portal or Fulfiller interface for users with roles
Hi, Hope someone can help. In our instance when a user with no Roles access SN they get the Service Portal, a user with Roles get the fulfiller interface. The issue we have is we have users with the approver role, these user don't need the fulfiller ...
Importing a word document to a knowledge base article-Template?
Importing a word document to create a knowledge base article, or going back later to edit the article within service now, can have severe impacts on the formatting and content of the article. Missing images, outsized or micro-sized content and font...
Resolved! Disable Paste Formatting options popup while pasting content in to HTML fields
Hi,I wish to disable the Paste formatting options popup that appears while trying to paste content in to HTML fields (Ex: Text field on knowledge form). This popup gives an option to 'Keep formatting' or 'Remove formatting' to the user while pasting ...
Delete business rule?
Delete business rule? can anyone give me example for before(delete) and before(insert/delete) business rule??
ATF - This step failed because a client-side Javascript error was detected
All, I'm trying to design a test to test our functionality of cancelling a change request. In one specific part of this test, I ask the ATF test to open a form, press the "Cancel" button (and expect submission to be blocked), and then to confirm that...
phone number should accept only 10 digits
i want the phone number in a form to accept only 10 digits
Resolved! choice list with different sys ids but same values servicenow
I have modified choice values of category field on Incident form on Dev and manually added those values on Prod since there were very less number of choices. Now I have added/modified 20+ choices in category and sub category on Dev and planning to mo...
Different homepage in service portal based on User Role
Can anyone help me how to have different homepages in a single portal based on user roles?When the user login service portal, based on the user role the homepage should vary.
What is the difference between workflow context and workflow version and their use
What is the difference between workflow context and workflow version and their use
