Best Practices for Storing and Organizing Video Content

[babamajek]

Hi All, hope your 2021 is going great. I have a question about storing video content in servicenow community. We have a user community built on the servicnow platform, and I’d like to know what best practices and recommendations anyone has for uploading video content to the community for training videos on our software, and even to answer community questions. For example, I would like to be able to organize some video content in the form of a playlist, or at least have some kind of sequence to them.

Thank you, looking forward to your thoughts.

Best regards,

Baba

[Maik Skoddow · Accepted solution]

Hi @babamajek 

first of all it is not recommended to upload tons of videos to your ServiceNow instance because this way you will reach the database limit very quickly. Instead evaluate a video platform like Youtube or Vimeo.

For embedding videos to your HTML fields it could be necessary to follow the instructions from the following article: https://community.servicenow.com/community?id=community_blog&sys_id=5a1ad5b3db9e54106621d9d968961966

And regarding the best practices you can have a look on how that community is organizing and presenting video content. Just filter for Content Type = "Video":

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Maik Skoddow]

Hi @babamajek 

Did my reply answer your question?

If so, please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Kind regards
Maik

[babamajek]

Thank you Maik! Sorry for the delay. Yes this was very helpful indeed and I’m already taking steps in this direction. Thank you!!

[Maik Skoddow]

Thanks for the feedback and glad to help you!