Best Practices for Storing and Organizing Video Content

babamajek · ‎02-07-2021

Hi All, hope your 2021 is going great. I have a question about storing video content in servicenow community. We have a user community built on the servicnow platform, and I’d like to know what best practices and recommendations anyone has for uploading video content to the community for training videos on our software, and even to answer community questions. For example, I would like to be able to organize some video content in the form of a playlist, or at least have some kind of sequence to them.

Thank you, looking forward to your thoughts.

Best regards,

Baba

Maik Skoddow · ‎02-08-2021

Hi @babamajek

first of all it is not recommended to upload tons of videos to your ServiceNow instance because this way you will reach the database limit very quickly. Instead evaluate a video platform like Youtube or Vimeo.

For embedding videos to your HTML fields it could be necessary to follow the instructions from the following article: https://community.servicenow.com/community?id=community_blog&sys_id=5a1ad5b3db9e54106621d9d968961966

And regarding the best practices you can have a look on how that community is organizing and presenting video content. Just filter for Content Type = "Video":

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

View solution in original post

JMathew1 · ‎07-08-2025

Hey! For uploading training videos to your ServiceNow community, the best approach is to host them externally on platforms like VPlayed, Vimeo, YouTube, or a secure video subscription platform, then embed them into your ServiceNow pages.

To organize them like a playlist, you can use knowledge articles or create a custom page with a clear sequence of embedded videos. Tagging or categorizing the content also helps users navigate easily. This method keeps your platform fast and avoids storage or playback issues within ServiceNow.

It’s a clean and scalable way to manage video content for training or support. Hope this helps!