Hi Patrick,
I think Performance Analytics would help you here to define some useful metrics on SLA's. Use PA to collect all SLAs which are not yet closed in indicator source, u can define conditions like created at or before today and resolved after today or closed after today so that when you ran the historic collection it collects the SLAs which were open on that day and for daily collection it collects all the SLA which are not yet closed from today. Now you can define some indicators using this indicator source like SLAs Due today (breachtime on today), SLAs due tomorrow(due time tomorrow), SLAs due this week(breach time on this week) etc as per your requirement And you can add these conditions in Additional conditions at indicator level. And Add the breakdowns the Assignment Group, Priority , Assigned To to all these indicators so that management can select and assignment group/priority/assigned To and can alert the respective groups to look into the SLAs before they get breached. Once you define these indicators and collected the scores, then create a workbench widget and add this widegt to dashboard where management can use this dashboard for tracking of SLAs.
FOllowing snapshot is for your reference, when we add the indicators defined above to an workbench widget it would look like following capture.
