Blank page after submitting request on Service Portal

[geethunannapane]

We recently cloned Dev over QA.

On Service Portal, after clicking on Order Now and submitting the request, it is redirecting me to<instance>/sc_catalog.do page and it is a blank page.

In dev instance, I am not seeing any blank page and it is working fine.

Please help me how to resolve it.

[adamjgreenberg]

Does the URL redirect you to the DEV instance from QA?

Can you turn on instance debugging for your session?

[Michael Fry1 · Accepted solution]

If you open up one of the catalog items on the portal, and control-click on the form, you should get this menu to pop-open:

If you click on Instance Options, the form below opens. Is there a Custom URL or redirection set to a page or form that doesn't exist:

[yed]

Hi Micheal,

Does this change get captured in our updateset ?

[Michael Fry1]

Probably no.