Request was to only allow templates to see principle classes ( same as the CI field on the Change ticket was filtered).This reduced CI numbers from 2m to 90k Solution:I combined 2 community posts into 1 Business Rule on the cmdb_ci table (function e...
Hi Team,I have a requirement to show only user own comment for a knowledge article on service portal. Please help me with the code to show users their own comments .How can I achieve this?
Hi all, As part of improving our security score in the Instance Security Center, I want to set the property glide.script_processor.authorized_script_module_role. I have read the documentation, but it does not suggest what sensible values might be. Do...
When we open the Request Overview > Request and select 'New', the CSM Service Catalog is displayed.I would like to change this to the SP Catalog that I have built, but I cannot see where to amend it. If I create a request from an incident, I get the ...
Hi Team, How to check ServiceNow version for normal end users as well as ITIL users. As a admin I can see the version details via stats.do but how ITIL users/Fulfillers can see the ServiceNow version details. ThanksAshok
How can we see closed/resolved incidents & problem records in ESS portal?(User already have admin & itil_admin role still he is not able to see the closed/resolved incidents & problem records)
Hi Team, How to discover the appliances in ServiceNow. Thanks and Regards,Nikita Gupta
Hi all, I have made a Script Action in flow designer to find an approver based on the "Manager" field from the submitter of a request, however if there is no manager it should return two other users who are fallback approvers for our whole business. ...
Hi guys, Using flow designer, how can I automate the fulfilling of a catalog task that adds users to newly created group. The request contains a list collector of all the user needs to be added in the new group. I am able to sucessfully create a n...
Hi team, Some CI's names are being populated incorrectly when created or updated through discovery. Thanks in AdvanceNikita Gupta
Hello I am new to the UI Builder and want to configure a workspace similar to the CMDB workspace: In my workspace I already added resizable panes and configured the list menu. Clicking on the different list's names displays the desired lists and the...
For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...
Hello,I have created a page with sub-pages (viewport).How can I manage pages in right order?? I have entered numbers in "Order" on "Sub-page Overview". My expectation is to show the page with order no. 10 first. Thanks,
Dear All, After setting up microsoft sharepoint online spoke, I'm able to generate OAuth token but as soon as I try to test an flow action execution it fails with 'Invalid Authorization Token' Status code 401. Did anyone face similar issue and were a...
Hi team, can I know how the five9 can be integrated with servicenow? Saw that it is feasible by installing 'five9 cloud contact centre' from applications. But no reference guide on how to do the integration or how it works are not given. Thanks & reg...
