If I am using CONFIGURABLE (not legacy) agent workspace, and I want to have multiple views of the same table (dependent on the roles of the user), how can I do this?For ex when viewing with configurable agent workspaceAgent hasRole 1Form showsField A...
Couple questions on the menu options in the new Next Experience in San Diego. 1: Is there a way to collapse all apps in the ALL menu? For instance in old UI you could click the icon twice to collapse allold - new - 2: Is there a way to get just th...
Hi, I have installed this plugin that is free : But in the dependencies, it installed the Microsoft Teams Graph Spoke dependencies that appear to be not free. Does it means that we will pay for this ? Regards,
Hello, We have an agent that is currently having an issue accessing and downloading attachments on her cases in Agent Workspace. She can see attachments that are attached to the case in the Activity Filter but when she navigates to the attachment sec...
Hello! Regarding the new Upgrade Plan feature, I would like to use it in my future upgrades/patches but I need to validate my understanding of how to handle record changes.If I understand the scope of the Plan when it comes to capturing changes to re...
Please advise if someone knows about the telephone number of ServiceNow. I opened couple of tickets couple of days ago but no answer. Thanks.
Hi Community, I just started evaluating Decision Builder, and I like it so much that I would like to use it even outside Flows but from scripts as well. As far as I understand, DecisionTableAPI is the right one to use for that purpose, but it only re...
I have a table with Badges which has 2 fields Description and Image ( image field ). Then I have a staff award table that has 2 fields. Staff field ( reference ) and a Award field ( reference to the badge table ) I then am using a widget ( tried mul...
Hi members, I am trying to implement a solution, using flow designer, which should emulate the below process. To compare it with standard BPMN flow, it is basically Message Boundary Interrupting Event. It would be really great if you could shed some ...
Hello everyone,I'm planning to implement software asset management and I'm aware that there are default and custom license metrics available for performing reconciliation. I'm curious about the extent to which software can undergo reconciliation with...
Hi,I've created a record producer with the 'Caller' field mapped to the incident table, a 'Mobile Phone' field mapped to a user table field, and a 'Call Back' field mapped to a custom field 'u_call_back' in the incident table. I'd like the 'Call Back...
1: 2: when I click on "log out", it doesn't take me to my login page.
Hello - is there a specific role required to trigger system notifications? Example, i have created a notification to be sent when an outage is created. Right now, the notification is only triggered if I begin the outage. Other users can begin the o...
I am no longer employed with the company where I was certified and need to have me certification transferred to a new personal account.
We want to allow a user to edit an existing article but when that article is being edited we want the existing article to stay live and the new article to go through an approval process. The new article would then replace the old article once it has ...
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