Bots as CIs in the CMDB

[bnick]

Hi, 

We hare having discussions on Bots and if they should be CIs in the CMDB and if so what type of CI. I was wondering if anyone is tracking Bots as CIs and if so what CI class/table did you put the Bots into?

I am thinking of these as application CIs.

Any input on this topic is appreciated.

Thanks,

 Brian

[Community Alums]

I think they should come up in application software (cmdb_ci_application_software). Please mark this comment as Helpful/Correct Answer of it helped you. Cheers, Hardit Singh

[DaveHertel · Accepted solution]

Hi -- The decision should be driven by business priorities/needs.  Why does business need them in CMDB? Will they be leveraged by ITIL processes? (incident, change, whatever....)   Who is going to maintain them?   How/Why?    The point is think about the business drivers and long term sustainability....  then the answer should be driven from those outcomes.   My 2 cents!

Hope this helps?

[calandres1]

If the CMDB as a Product within ServiceNow moved from ITSM to ITOM and as of late is being moved to its own Product (CMDB Product), then the CMDB is the perfect spot for RPA elements, regardless of the business priorities.  Hopefully the CMDB will get a bit more of the DevOps and ITOM automation components, so that it is relevant to the infrastructure as code movement.  That is is if the CMDB is to really be a true configuration management environment where baselines can be used for audit, automation and drift detection.  When this happens, I think that the RPA classes/attributes will emerge as logical constructs to the CMDB+DevOps world.

[Daniel Carvalho]

Hi

Untill now, under CDSM 3.0 there has not emerged such class for RPA bots.

Microservices have already being set as application services (SRO plugin & general ITOM compatibility).

I was between 2 possibilities:

- extending cmdb_ci and creating a u_cmdb_ci_rpa_robots , assuming it has a similar concept then cmdb_ci_batch_job (that extends the base table directly).

- using pure application services (and also perhaps complementing with it´s parent relationships with business application).

Still not 100% sure, but as MVP will probably start by the 1st (assuming that robots do not own "endpoints", therefore ITOM compatibility should not be a issue).

Cordial