Bulk approve knowledge articles?

Ashley Heath
Tera Expert

I wanted to see if anyone else out there is bulk approving knowledge articles to be published. Scenario: we have hundreds of articles that are expiring around the same time and only need to have their "valid to" date extended.

 

I've been having the article author check them out and I was able to perform a bulk update on the "valid to" field to set the desired expiration date, but when I select all of the articles in review and use the "Actions on selected rows" drop-down > Approve, I get a blue banner at the top of the window stating "Action not authorized".

 

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When I check the list of Published articles, I see them all listed so I'm not sure what action it's referring to. I have the 'admin' role as well as being listed as a knowledge manager in this knowledge base.

 

Has anyone seen this before or know what the error/warning is referring to?

 

Thanks in advance,

Ash

6 REPLIES 6

Hi, can you edit any of the columns? I did a quick search, some suggest maybe there's an ACL or UI policy. I can't help more from here - it's over my paygrade! Sorry. 

It doesn't look like I can edit any of the columns for Published articles so there must be an underlying ACL or UI policy preventing it. It appears to work for most columns on Unpublished articles.