Business Elapsed time and Business Paused Time Duration

[Saritha7]

Hello Team , 

My requirement is 

1.New field to be created - Business Elapsed Duration - It should not include pause duration 

2.New field to be created - Business Pause  Duration  -It should include pause duration 
 

and for both fields ,  it should exclude weekends and holidays.
 

My doubt is like whether just creation of a field and Business Rule will work for this scenario or  can  we do with  SLA Configuration .Could anyone please let me know ?

Thanks in advance !

[AndersBGS]

Hi @Saritha7 

Business elapsed time refer to the SLA elapsed time within the scheduled defined in the SLA definition.

Business pause duration refer to the SLA pause duration within the scheduled defined in the SLA definition.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Saritha7]

Hi @AndersBGS 

Could you please check my question above , initially it was not saved properly 

[AndersBGS]

Hi @Saritha7 

I lack some information according to your original question. Why would you like to create new fields? On which table are we talking about? 

[Harini17]

Hi,

1.New field to be created - Business Elapsed Duration - It should not include pause duration --- Use Business elapsed time

2.New field to be created - Business Pause  Duration  -It should include pause duration -- Business Elapsed time + Business Pause Duration