Business Elapsed time and Business Paused Time Duration

[Saritha7]

Hello Team , 

My requirement is 

1.New field to be created - Business Elapsed Duration - It should not include pause duration 

2.New field to be created - Business Pause  Duration  -It should include pause duration 
 

and for both fields ,  it should exclude weekends and holidays.
 

My doubt is like whether just creation of a field and Business Rule will work for this scenario or  can  we do with  SLA Configuration .Could anyone please let me know ?

Thanks in advance !

[Luiz Lucena]

Hi @Saritha7 

Those fields already exist OOTB in the SLA Definition. 

Also, for Business Elapsed Time, it doesn't include pause duration IF the SLA definition is Business Time (not 24/7).
Pause duration would be counted though in the Total Elapsed Time.

Same for Pause duration, it is already calculated OOTB.

IF you are trying to create these fields in different table or customized table, would be good to check the OOTB fields in the TASK_SLA table.

Let me know if that helps.