Business Rule to Create hyperlink in Work notes

mballinger
Mega Guru

Hello,

I have an onBefore() BR and I need to create a clickable link in the work notes. I have a script, but it is not working. Not sure what I am doing wrong.

This is what I have:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    current.work_notes =' [code]<a href="https://www.servicenow.com">ServiceNow.com</a>[/code]';

})(current, previous);

Thanks!

1 ACCEPTED SOLUTION

Hi,

Furthermore, please check your system property value for: glide.ui.security.allow_codetag

This should be set to "true". Default, it is true, but perhaps someone could have changed it on your instance.

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration...

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

7 REPLIES 7

Here is the screenshots of the BR:

find_real_file.png

find_real_file.png

Here is the screenshot of the sys_property:

find_real_file.png

I updated the value of the sys_property to "true" and it works! Thanks @Allen Andreas !!!

ServiceNerd
Tera Guru
Tera Guru