Can I add Work Notes to the Update Selected form?

Tony98 · ‎08-28-2017

I have been asked to investigate how to add a common note to a bunch of work orders.

I'm looking at using the Update Selected method:

But when I go in to the form view, I don't see the Work Notes field:

Here's what I was hoping to see:

Any ideas?

Is there a way to bulk update a bunch of work order with a Work Note?

thanks

Tony

ark6 · ‎08-28-2017

I dont believe, journal fields appear while you try to update records like the way you are doing.

Two ways you can make it work though

1. Press on shift and select the records and mark the work notes

2. Or you can run a background script to do it.

var gr=new GlideRecord('incident');

gr.addEncodedQuery("IncidentININCXXXXX....") //Copy the query from the list

gr.query();

while(gr.next())

{

gr.work_notes="Your notes";

gr.update();

}

View solution in original post

nishailame · ‎08-28-2017

right click on header -> configure -> form layout -> move work notes from left to right -> save it and reload the page.

Thanks.

PS: Hit like, Helpful, Correct, if it answers your question.

Tony98 · ‎08-28-2017

That option is not available in the form view of the Update Selected form - even if I login as admin.

kristenankeny · ‎08-28-2017

If you look at the set up of the "AssetUser" view, does it include work notes in the layout? (Open form, right click in gray bar, select Configure:Form layout or Form design, and then change to the AssetUser view to check its setup).

Tony98 · ‎08-28-2017

Work Notes is available in the form view - just not when I goto change the form in the Update Selected form view.