Hi, All My client is using search suggestions in the service portal.However, it will not work unless I enter at least 3 characters in the search box.This limitation is very inconvenient for me because I often use two Kanji characters when searching f...
Hello experts,I noticed that in our Prod instance the value of state field in the UA instance info download table (ua_instance_state) is closed.Is it normal for it to be closed for PROD instance? What does it mean for the value closed in state field?...
I was excited to see the Business Stakeholder role in New York but when I looked it said it had an additional cost. Does anyone know how this is licensed? We have ITSM Pro
Hello Team, I want to remove the below fields from the Incident form in the service operation workspace, Can anyone suggest how to do that?
Dear community,I am on glide-vancouver-07-06-2023__patch9-hotfix1-05-22-2024.We have a recordproducer that creates change requests in the change_request table.When someone uploads a file to the catalog item form, then this attachment gets stored in t...
We are having a field whose type is date/ time which is populated wrongly due to a different time zone.For example: I have passed the value for this field as 08:30:00 from the Json but on the form, it is giving the value as 09:30:00 Can anyone please...
Hello All,I am trying to use the guided tour api in my script particularly in service portal, but not sure how to call it or where to write it, client script/script include/widget etc?Guided Tours - Client Docs I want to call it after the tour is en...
I'm trying to create a scripted rest api what would handle attachments coming in together with the JSON integration message. So when we receive the integration message on that specific endpoint, it does create the request and request item as suppose...
The views expressed in this video are my own and they are not endorsed by ServiceNow.In this video, we are going to focus on resetting the slow query module. https://youtu.be/g0nlNlQGXxo The goal of the video is to help ServiceNow admins to do an ini...
I have several similar catalog items that use the same multirow variable set. I would like to create a dynamic subflow so I don't have to repeat the logic several times, but I'm stuck on the input. I'm not sure how to create the Array.Object fields ...
Hello,Is there a way enable AI search on KB portal. Thanks in advance
Hi Experts I've try to create Standard Change Request via Flow Designer, but change type is ignored. 1. try to [Create Record] action & Result 2. try to [Create Standard Change Request] action & Result 3. Custom Action with script Result of ...
Hi all,We're starting to look at ServiceNow for IP Address / Network Management. Not using Discovery just yet, just manual population.We're considering using the IP Network (cmdb_ci_ip_network) table, but we're unsure if it's exclusively intended for...
If I go into any built in list in ServiceNow (ITSM), such as the Incident view, I can have "quick filters" at the top of each column where I can search quickly against the list. Like, below the column header, the dark grey bar with search boxes below...
Hi, Is there a way to enforce "Details" tab to open first instead of "Playbook" tab keeping the Playbook tab position first and then Details tab like in below screenshot?
