Can knowledge base articles live in multiple categories?

chadcrawford · ‎06-07-2016

Similar to how you can assign a single catalog item to multiple categories, can knowledge base articles be assigned to multiple categories?

Chuck Tomasi · ‎06-07-2016

Hi Chad,

Based on what I see from the record itself, there is only one category field. I don't see any Categories related list either, so I'm going with a "no" on this one. Sorry.

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Daniel Draes · ‎03-27-2018

Looks like not unfortunately.

Sarup Paul · ‎03-27-2018

Hi

This is definitely on our roadmap. No timeline as of now.

Thanks

Jace Benson · ‎03-27-2018

Is this "roadmap" anywhere we can see it to see other roadmap items like this?

Daniel Draes · ‎03-28-2018

Feedback received from another TC was around:

Why use categories? This is outdated anyway. Rather use tags.

Would you agree? Will tags replace Categories or how should we position these two concepts.

Chuck Tomasi · ‎03-28-2018

Tags start out as a personal thing. Your tags are yours unless you have tags_admin role which lets you share with a group or make global.

I just tried this by tagging one of the OOB articles and did a search - it didn't find it based on the tag. I don't think knowledge search searches tags. It would be nice if it did