Can the Remote Instance Spoke (Integration Hub) retrieve updates like comments and status from Remote Record and post it in the local instance?

[Arti Kumar]

I am using the Remote Instance Hub- Integration Hub to integrate two Servicenow instances. I was able to successfully set it up and implement two of the actions: 1. Create Remote Incident 2. Update Remote Incident. Both are information flow from local to remote instance
An important gap to be filled here is that the updates like comments and status from remote instance should be posted in the incident in the local instance.
How can I achieve that? I will appreciate details like which OOB action to be used and how to configure it. Or if it will be a combination of using an OOB action along with some customizations?
I find the spoke to be useful but there is a lack of documentation when it comes to directions on using the inbuilt actions.

[Shreya Shah]

The product documentation page for Remote Instance Spoke - https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub-store-spokes/concept/remote-instance-spoke.html

The Remote Instance Spoke uses the concept of the Local Instance and Remote Instance as follows (copied from the documentation page)

• Local instance: This is the ServiceNow instance from which the communication is initiated and established.
• Remote instance: This is the ServiceNow instance with which the local instance communicates.

Also it mentions "The ServiceNow Remote Instance spoke provides actions to export, import, and manage records when events occurs in your local ServiceNow instance." (copied from the documentation page"

You have two cases (1) From local to remote which you have already implemented (2) from remote to local, in that case you will have to implement the spoke in the reverse manner. Make sure you do not create infinite loops doing so.

[Arti Kumar]

Thanks Shreya. If we were to use the spoke to integrate internal service now instances, I would have definitely used the approach you mentioned. 

In our case though we are trying to integrate customer-vendor instances. By making a connection from vendor instance to customer, we get access to their database tables. But we cannot have customers access our instance and all its data.

I am currently trying to poll updates from the remote instance using 'Get Remote Record' action alongwith 'Update Incident Record Action'. Its still work in progress. Any experience or insights in this direction would be helpful

[nandika 1]

I have a similar requirement .I have integrated local to remote instance and now want update from remote to local instance. can you please tell me how to solve it