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Can we turn off the stage for Request Approved?

e_wilber
Tera Guru

When you're looking at the Request Item table and seeing the Stage field for the RITM, the very first stage is 'Request Approved'.

Is it possible to not have this stage icon displayed on the Req Item table? All of the requests are approved, we don't have any approvals at the request level.

44 REPLIES 44

Ishant Goyal1
Tera Contributor

Hope the following link will help you a lot. I used the same concept in my environment.


Edit the stages of the Service Catalog Request workflow


christiangetzma
Kilo Contributor

I've tried to remove the stage as well and this is what I found out:


there is a business rule on the table sc_request: "Cascade Request Approval to Request Item"


this will set the stage to "request_approved" for all request item with stage="waiting_for_approval" (which is the default value, don't mess with this or your workflow won't start)



on the table sc_request_item there exists a Business Rule "Start Workflow" with the condition current.stage=='request_approved'



in the table wf_stage there exist two Stages: "Request Approved" and "Request Approved" not associated with any workflow



as far as my understanding goes according to this wiki page Workflow Stages - ServiceNow Wiki


if a stage is set on the request_item it will added to the "Stage-Workflow"
in the table wf_stage there exist two Stages: "Request Approved" and "Request Approved" not associated with any workflow



I'm guessing you could set another stage in the business rule sc_request."Cascade Request Approval to Request Item" and have change the condition on the Business Rule sc_request_item."Start Workflow".



I stopped here. Although there are just two small changes, you first you have to find out, if the stage is used anywhere else and I'm guessing there is a good chance that in future releases any script might refer to this stage as well.


ElizaDC
Kilo Expert

Hi everyone,



Would you know if this has been fixed already? Was there a solution in place on how we can have this default approval hidden within the stage list in RITM?



Appreciate your response, thanks.



Eliza


I'm on Istanbul Patch 6 and am experiencing this same issue. I started a thread (not knowing of this one) and someone directed me here. Doesn't sound like there's a 'fix' in place for this.


I would also like to add that I have RITM instances where 'Request Approved' stage does not appear in the stage list:


find_real_file.png



Most do show like the above stages. However, I don't know what was done to remove it (if anything).