Can you post your KB article in more than one category?

trainer2017
Kilo Contributor

Can you post your KB article in more than one category?

1 ACCEPTED SOLUTION

shloke04
Kilo Patron

Hi,



Nope, it is not possible to have Knowledge Article in multiple Categories as of now. Only single Category can be selected for an article.



Below thread on the same issue also comments the same:



Re: Can knowledge base articles live in multiple categories?



Hope this helps.Mark the answer as correct/helpful based on impact.



Regards,


Shloke


Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

5 REPLIES 5

shloke04
Kilo Patron

Hi,



Nope, it is not possible to have Knowledge Article in multiple Categories as of now. Only single Category can be selected for an article.



Below thread on the same issue also comments the same:



Re: Can knowledge base articles live in multiple categories?



Hope this helps.Mark the answer as correct/helpful based on impact.



Regards,


Shloke


Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

shivanipatel
ServiceNow Employee
ServiceNow Employee

trainer2017,



If your question was answered, please mark "Correct Answer". This allows other customers to learn from your thread and improves the ServiceNow Community experience and our Customer Experience team would really appreciate it!



If you are viewing this from the Community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View.



Thanks!


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SanjivMeher
Kilo Patron
Kilo Patron

It is not possible. But you can always create another copy of the knowledge article and map it to the 2nd category.



Please mark this response as correct or helpful if it assisted you with your question.

shloke04
Kilo Patron

Hi,



If your query is Resolved, would you mind marking the answer as correct so that the thread can be removed from the Unanswered list.



Regards,


Shloke


Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke