I am trying to query the table 'Item Produced Records (sc_item_produced_record)' in script include. I want the record producer name from the incident sysid. I wrote the below code. Here 'case_numb' is having incident sysid. But it is not going inside...
Creating a Service Catalog in ServiceNow enables organizations to manage and automate service requests efficiently, improving user experience and streamlining operations. In this blog post, we’ll walk you through the process of setting up a Service C...
We have a requirement where a third part application needs to send an attachment to Service Now and attach it to a record. We cannot use the out of box Attachment API as that requires the Sys Id of the record being updated and they won't have it. S...
In the context of ETL (Extract, Transform, Load) in ServiceNow, Import Sets in ServiceNow play a crucial role in handling the transformation and loading stages of data integration. Import Sets allow organizations to efficiently extract data from exte...
Hello friends, I would like to understand the basics of update set. Even if BR is set to Active/Inactive or name/description update, does it capture an ENTIRE record or only changes are captured leaving other configs. Please let me know. Thanks,Rahu...
Can someone share the steps to change the profile picture on my instance (san diego version)? Picture that shows on top right corner.I tried google and this community all the answers are old and steps mentioned is not available in San diego version.N...
Users are using the wrong template for certain knowledge bases. It seems the templates are available for every knowledge base (going by interceptor). A good example is the Known Error KB which should only contain articles using the Known Error templ...
When creating ATF tests, I commonly use javascript to generate dates. Unfortunately, I am finding an issue where it will not evaluate in the Open Service Portal Page step. Does anyone know how to accomplish a dynamic date as a URL parameter? For ex...
HI All, I need a script to update the incident table Requirement: I need to capture the updated time and add it in closed field
What could be the reason if an assignment group is not showing in the 'Can Read' field in the Knowledge new record form? What should I check or look for?
I have a ServicePortal widget which calculates a set of filtered record counts using GlideAggregate. Is there a way, like GlideRecordSecure to make the aggregate respect the ACL on the table and only count records which the logged in user can see? It...
I am getting "there are no risk assessments defined for this request" error for all change request, and not able to move to next state without calculating Risk assessment.Can someone please help and suggest something to sort this issue ASAP.
Unfortunately in general* it is not possible to get the display value of catalogue variables in Flow Designer in a "no code" way. Some workarounds are available in the Community and in Support (e.g. KB0960074). As far as I could find, they are either...
Hi all, I have installed Microsoft Azure Sentinel Incident Ingestion Integration For Security Operations. I have mapped the ${Account: properties(accountName)}$ from the Account Entity Fields to the Affected user within the Azure Sentinel Incident Pr...
I am trying to use servicenow's plugin : com.glide.e_signature_approvals for enabling e signature option for approval on portal. The issue is according to this doc : https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service...
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