We have integrated the ESC portal with MS Teams and removed the Virtual Agent chat feature as requested by Client. However, the client requests a functionality that triggers Live Agent chat directly from MS Teams, without any intervention from the Vi...
I want to create a report merging network and server table
Hello, Need your help to configure agent workspace "CREATE INTERACTION" form layout. (Please see attached snapshot).Whenever I am creating a new interaction through agent workspace, "CREATE INTERACTION" form will get open. My requirement is to config...
Hello, We have a Dashboard configured, The Dashboard has a widget and the widget has a Indicator source associated with it and the Indicator source has conditions as belowWhen the same conditions are being applied in the List view of the issues we ge...
helloWhen I try to select Display I get the error"Unable to place callout on selected element. Please select a different element."How can you build a guide for this part as well?Attached is a picture thanks.
I'm trying to request a System Clone from our production instance down to dev. When I create the Clone Request and click submit, I get an error message that says "Preservers cannot be empty".I've checked our list of data preservers and it's not empty...
I have three choice field.field1,field2,field3.field3 value should be dependent on field1,field2
Are search engine crawlers blocked from indexing our public knowledge base by design? We want to increase end user traffic. Thank you
I've designed a custom activity in Process Automation Designer within a specific lane for my process. My goal is to update multiple records, as there wasn't an appropriate process activity available. Thus, I created a new one with Automation Plan sel...
We've set the System Property glide.ui.polaris.experience to 'true', but nothing changed; we don't have the new look and feel for the Next Experience UI. Instead of seeing the Next Experience UI with Configurable Workspace on the same chrome tab, we...
Hi guys, i have to do the following task: requester should be able to add additional comments. For the moment they are unable to leave additonal comments, only can see them. My table is sn_shop_purchase_requisition . thank you!
I anyone using Tricentis Test Automation for ServiceNow? I would like to know your experience and the benefits over using Automated Test Framework. Tricentis Test Automation - ServiceNow Store Introduction to TTA for ServiceNow - YouTube Tricentis Te...
Hello ServiceNow Friends, I am in need of some ideas and help with the requirements detailed below: Current State:When a knowledge article is created or updated, there is a clear audit trail of the changes to the content and the approval records need...
Hi all, I need a description and the logic of how the fields in the SC_REQUEST table are populated.If anyone has any insights, please provide an answer. Thank you! Fields: opened_atsys_created_onexpected_startwork_startdue_datework_endclosed_atbusine...
What is instance sizing?What we actually do in this?
