Create 1 checkbox field named as 'approved', and create one date and time field named as 'Time stamp

How to make Stories created by Catalog Item record producer visible on the Customer Portal

We have a catalog item that allows a customer portal user to enter data and subsequentially create a Story (rm_story).How do we make Stories visible on the Customer Portal? Is there code to add to the 'My Tickets' widget to display stories and add co...

How is UsageAnalytics Counts for Tables computed?

Hi all!In my ITOM License usage dashboard, I found that only the UsageAnalytics Counts for Tables have a value (83). The rest are 0.I clicked on the chart at the target date, expecting to see 83 records that will match the value shown for UsageAnalyt...

Flow designer sequential approvals

  I am trying to create sequential approvals using the flow designer so that I can have multiple levels of approval on a single catalogue item. In the legacy workflow, I can create multiple approval steps without impacting the parent RITM record, and...

Application Insight showing error

Hi All, Our service now Application insight getting error  Can anyone why we are getting this error?    

How t remove Filtering Task on Widget "HRM Todos Summary"

How to remove Filter By:.....(To Do's filter)configuration under M Tasks and My Issue is this filter ption is not showing in dev and it is visible in Prod, I am want hide this configuration.Please can anyone help me on this? Thank you.

How to see Change Requests from ServiceNow are conflicting with our Change Requests ?

Hi everyone, ServiceNow performs changes on our production instances like AHA transfers and any change related to a COMM record via Change Requests on /now .We are also making change requests internally to manage our instance and plan maintenance. Wh...

Service Portal Announcement configuration on NOW Mobile

Hi All,  I've been looking around and could not find a clear answer on how to add a Service Portal Announcment in NOW Mobile. I am new to Now Mobile and still learning where everything is configured. Is there an OOB way to add an Announcement like th...

Approval email not showing up in activity log

hi, I have a bunch of notifications targeting my custom table x_custom_task which extends the task table. I have notifications in place that trigger when the state of the request changes. I also have a notification in place for a request which requir...

Performance monitoing options in Xanadu

All -Recently found out that an application i literally use every day (Application Insights) for performance monitoring will be deprecated in Xanadu.  Also, the performance dashboards will be removed as well.  I asked our SC about this, and his answe...

What do the different Types do in Email Content

Can you tell me what each of the three types: Activity Notification/HR Task Reminder/Journey Message do in the Email Content? (sn_hr_core_email_content)What is the difference in each of them and what scenario should they be used? 

CI Reclassification

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/configuration-management/concept/c_CIReclassification.htmlThis document says "CI reclassification is possible only between two classes that have identical identifica...

Can I share Visual Task Boards with Groups instead of just Users?

I have a Visual Task Board that I would like to share with a large group (200+ users). Currently, I seem to only be able to share with individuals, which will require a lot of manual work and maintenance. Am I able to share with a group?