Cannot change the instance logo after installing demohub

[jnt-cnt]

Hi all,

I recently installed DemoHub, and it appears to have updated the instance logo.

I’ve tried resetting the logo using the usual method (as described in this: Solved: I want to change the banner logo of my instance. - ServiceNow Community), and I’ve also checked the system properties, and confirmed it is the default servicenow logo.

Does anyone know how to change the logo when DemoHub is installed and the logo is overrided?

Thanks in advance!

[Kamal17]

@jnt-cnt  "My Company" menu is the goto place to change the instance logo and it is pretty straightforward. Did you try clearing the cache, logout and login after some time? I'm not sure why your instance logo got changed after installing demohub as that's not expected to happen. Did you check if someone else changed the logo when you were activating demohub? 

Regards,

Kamal S

[jnt-cnt]

Hi @Kamal17 

I checked "my company" menu where its usually the place to change the instance logo but it was already the default settings, which is why i am confused as to why the logo is updated. 

[Dr Atul G- LNG]

Hi @Kamal17 

Sometimes it's a cache issue. Try clearing both the instance cache and your browser cache. Also, ensure you're updating the correct property. It seems like you made the update under the 'Basic Configuration UI 16' property

[jnt-cnt]

Hi @Dr Atul G- LNG 
The usual method for updating the logo did not work as it seems like the logo has not been updated.

Any other suggestions as to where I can potentially update the logo settings?