How to update the 'Incident' related list tab on the Account form to filter by Incident.Location ?
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06-30-2025 10:22 AM
Hello,
Good Day,
Can you please help me in achieving the below requirement -
In the customer_account form in 'Case' view there is a related list for Incident, as given below-
How to update the 'Incident' related list tab on the Account form to filter by Incident.Location instead of Incident.Caller.Company" ?
@Brad Bowman @Ankur Bawiskar , developer Pro's please assist me in achieving the above soln.

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06-30-2025 11:50 AM
That's not really a thing. Related lists are lists related to the current record. Since your current record is a company, it will show the records based on the Company. If you were in a Location record, you could show the records based on the location.
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07-01-2025 07:55 AM
I want to show incident record in the incident related list based on incident.location = Account number.
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06-30-2025 08:05 PM
the related list shows Incidents associated to the account/company belonging to the current Case.
What's your actual business requirement?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-01-2025 07:57 AM
I want to show incident record in the incident related list in the account form based on incident.location = Account number.