Cannot update base version of Store Application

[Vegard S]

I have an issue, I made customizations to the Employee Center store application and clicked Publish Customizations To My App Repo, but didn't notice the base version in prod was an older version. 

So I figured I had to update the base version in dev (to 27.05) , and then publish a new customized version. 
But I'm still stuck with version 23.0.7 in the Production Instance. 

I'm very confused, it even says on the plugins page that "Customized version is build on specific Base version of the application. On selecting customized version from the list, the corresponding base version is automatically updated"

But it's not automatically updated. It still says base version 23.0.7

[Community Alums]

Hi @Vegard S ,

If you have previously downloaded an application from the ServiceNow Store and a new version is available, you can update it in your instance.

1. Navigate to System Applications > All Available Applications > All.

2.Search for the application you want to update.

3. Select the version you want to upgrade to and click Update.

Your application is automatically installed on your instance.

[Vegard S]

No, you don't understand. I've made customizations to a store application.
This is how it appears under plugins:

It even says that by updating the customized version, the corresponding base version is automatically updated, but that is not happening

[rafi438]

@Vegard S Did you find any issue for this solution?
I am facing the same issue