Catalog Item not accessible from service Portal after upgrade - London to New York

[sidkak]

Hi All,

We have reciently upgraded our Dev environment from London to New York. Post the upgrade one of the Catalog Items are not accessible from the service portal but work fine under tht 'try it option.

On checing the Web Console - Browser UI Logs I fond the below error. I have tried to disable all the Client Scripts and UI Policy as well but the error still persists.

Error: too much recursion getVisibility@https://<instance>.service-now.com/scripts/js_includes_sp.jsx?v=07-16-2019_1636&lp=Fri_Aug_23_02_28_37_PDT_2019&c=22_449:39136:5 getVisibility@https://<instance>.service-now.com/scripts/js_includes_sp.jsx?v=07-16-2019_1636&lp=Fri_Aug_23_02_28_37_PDT_2019&c=22_449:39138:8 getVisibility@https://<instance>.service-now.com/scripts/js_includes_sp.jsx?v=07-16-2019_1636&lp=Fri_Aug_23_02_28_37_PDT_2019&c=22_449:39138:8 getVisibility@https://<instance>.service-now.com/scripts/js_includes_sp.jsx?v=07-16-2019_1636&lp=Fri_Aug_23_02_28_37_PDT_2019&c=22_449:39138:8

Scripts I believe craeting the issues are below

js_includes_sp_libs.jsx:12318

js_includes_sp.jsx

However not sure how to fix this. Please help.

[Navanshu Nimaw1]

Hi,

Did you find a solution to this problem? I am having a similar issue where after an upgrade, a catalog item is not opening up on the portal for user with with snc_external role. However, when I login from my credentials, I am able to see the catalog item page.