Hi community members, I am looking for examples on how a technical SAP backend infrastructure is registered and maintained in the CMDB. Which CI classes are used, which relations are used, is Discovery and/or Service mapping used etc. etc. Use case h...
I am updating multiple records thru flow designer. Since Business rules are set on the fields which are getting updated, i am not getting the expected results. please help on how to disable the business rules during the flow execution. similar to set...
I have an Requirement in workflow. Created an interaction table by inbound actions.and with certain workflow condition case record is created. I want that particuar interaction record to be displayed in that particular case record related links... H...
Hi Experts, We have a requirement to enable Elevated check for admin role so we can avoid creating 2 profiles (another profile for ITIL) to prevent mistakes in production. Issue: Integrations that need an admin role are failing when we enable an elev...
We use SSO for users to sign into ServiceNow. Admins manually set a password in case they need to login via the back door should something happen. Is there a way to configure the password strength without setting up and using a credential store? ...
Today I learned - When in Service Portals, CTRL+Right-Click NowWhy didn't they do that in Workspace?
Hello everyone! Our change manager requested that the change calender should be made available for users without the itil-role. To meet demands I created and edited the ACLs for the Change Request table making the fields Number and Short description ...
My client wanted MI notifications to come from a different name than the current one. I went to sender config within my email client template and selected "TEXT" and typed in what she wanted to say. I tested this and it did work but goes to spam/junk...
Hi, I want to create new record in SNOW table when user clicks the url (outside of snow platform it may be link in the email etc) and planning to use REST API for this. Can anyone please advise how to achieve this requirement. This requirement is to ...
Hi there, Requirement: When user clicks on the edit button on the demand related list of Project, he/she should be able to add only the demands that are in approved state. I have set the filter like below using Configure->List control. But it is re...
Hi, Can you help me with identifying the variable type of a field in client controller. Thanks, Preethi
Hi All, In sandiago (enabled polaris UI) we have default and dak themes. I have created few custom themes. That I can set for my self from preference. How to set this custom theme as a default theme for all users? Regards
Process flow formatter plugin also installed. So, what is the reason that why process flow formatter is not at form design or form layout ?
Hello, I was testing if I could put a custom column in sys_approval table to put for information for my knowledge article that is approve. So I created a new dictionary record on sys_approval table as reference type referencing knowledge. But did I ...
Hello community! I've got a custom table with a reference to Table (sys_db_object) and a reference to Field (sys_dictionary). The reference to Field (sys_dictionary) has a ref. qualifier like: javascript:"active=true^name="+current.u_table.name.getV...
