Hi, I'm trying to write an "if" block to check for some values. I have got more values to verify in the if statement of a Business rule. The script is working fine. But I'm trying to find easy and best practice to achieve this. if(current.u_level_3....
I am trying to lookup the user record in AD(active directory)using the "Lookup user" action in flow designer. I have given path, user name, principle name in the property list, it is throwing error while executing the lookup user action. Please sugg...
Hi community, I have experienced a very strange issue with the contextual search in the portal and am not clear if there is a missing configuration or something I'm just doing plain wrong. The scenario I have created an Incident Record Producer (no...
Can an agent open a Agent Workspace in mobile app? Is that possible
How can i share/pubish/schedule/download reports on service portal? Is it possible?
Hi, 1. whenever we using ${field name} its showing Norwegian language, because its taking system default language that is Norwegian. is there any option to translate the language.2. How to specify the user's language in email script? because in notif...
We are using KCS state for knowledge articles, but this is a customization. Does anyone use any out of the box functionality that meets the requirements for KCS status?
Hello, We want to configure quizzes to test the knowledge of our employees, and we need to use two types of questions: Scale - where you should choose only one correct answer;Multiple selection - where you should choose more than one correct answer. ...
I need to hide an icon link widget based on role, for ex. if user has abc role he should not see the icon link widget but if he has xyz role he should see it
We created the ability for end users to view the SCTasks that they are the end user for in the service portal. We want them to be able to add comments to the tasks, similar to how they can add comments to the RITM. We added an ACL that gave users wit...
what is the difference between catalog and catalogs in service catalog??
Hello, I have a script in business rule that gets the value of recipients of an email. There are emails that has many recipients.I want to check if the recipients start date is in between the created and updated date of my custom table. And if not th...
I want my itil users to always see one view and everyone else to see another. Should I handle this with a view rule or with a system user preference? At first I had assumed a view rule would be the best way to do this, but I am finding that user pref...
Hello, I have a background script that does not seem to be working. It is supposed to copy all field values from 1 field to the next (duplicate field values should be copied to the most recently updated). I can print/log the values that are missing, ...
Hi all, I have created a VTB where I'd like to restrict the access. Only members should be able to see the content / the tasks of this specific VTB. How can I do it? Many thanks in advance! Cheers Artur