Resolved! How to extract the list of status available for ITSM modules (IM\RF\Change\Problem)
Kindly help with the process through which i can extract the list of active status available in my instance for all the 4 modules (IM\RF\Change\Problem).
Forum Posts
LDAP Error 49/52e occurring randomly for all users.
Hello, we are using LDAP to authenticate users via MS AD services. We have been receiving notices from many of our users regarding logging in. When I check their account they are locked out. This seems to be randomly occurring. The users are able to ...
How to give Start date and end date interactive filter
Hi, We have a requirement where we need to create a filter which should display start date and date end. based on that filter the resolved tickets between those dates should be shown. please find the below image for reference of filters.
How do you add a table to the global search?
I haven't had issues with this in the past but now that I'm trying to included a few Case Type tables that are extended from case, I can't get the global search to work at all for them. Step 1) I added applesauce as a unique string in my short descri...
Resolved! Service Portal page with configurable background image
Hi Community members, I have a simple requirement to have background image on a Service Portal page. But this background image should be configurable, means having a system property with attachment as the image to be used as background of Service Por...
does anyone know how to 'hide' the Now Experience Framework\Experiences navigation from left-hand-side
I would like to hide this feature from everyone EXCEPT admin. I have already managed to 'hide' everything in the tree structure under Now Experience Framework, but I can't seem to hide the Experiences.
Resolved! Issue with AI Search - People seeing knowledge articles in Search to which they don't have access.
Hi, We have implemented AI Search in our environment. When somebody searches for a Knowledge Article, they are able to see Knowledge Articles which they don't have access to. But when they open it, they are getting the error- "You many not have suf...
Printer Friendly Version PDF generation from server side script and attach to the record
We are having a request to auto-generate the pdf printer friendly version of the RITM then attach to the RITM. The process need to be automatically without any manual task from the user so we need to be able to generate the pdf printer friendly versi...
Can anyone please explain in detail how to Configure automatic CI reclassification in input payloads?
Can anyone please explain in detail how to Configure automatic CI reclassification in input payloads? I'm completely new to this and having a hard time to understand all the things written here https://docs.servicenow.com/bundle/quebec-servicenow-pla...
Resolved! ServiceNow Health scan vs Instance scan?
1. Whats the difference between ServiceNow Health scan vs Instance scan? 2. How to activate each of the above 3. Any cost associated with above two?
Validate input field value in catalog form
Need to validate input field [single line text] in form against table data. If the table data matches need to show an alert to the end user before submitting the form. Thanks, Ragavi
Resolved! NLU for a specific word triggering the wrong intent
We have a Software topic that specifically provides help for installing software. My colleague setup @software as a list with alternate values of key software we provide installation help for. This has been fine for a couple of months, but now we hav...
Resolved! How do you access flow stages in a condition for a report?
I have recently moved a workflow to flow designer, in the workflow I had specific stages set and in the new flow the request was to change the wording of the stages a bit. I set the stages up as requested and they are working as intended but now they...
Plugin in Production is greyed out and mismatched version from sub-prod instances
Plugin in Production is greyed out and mismatched version from sub-prod instances. Please help. example: PROD SUB-PROD
Resolved! ACL denied without evaluation - User can't see emails on Universal Request
Hi, We're currently experiencing a strange problem with ACLs, or at least something that I've never seen before. Non-admin users are unable to see emails that are attached to a Universal Request. If they use the built-in email client, they also can't...
