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03-10-2021 05:40 AM
Hi all,
I am using a reference field as below in my catalog item. On the portal I am able to see this variable in the catalog item and the options / drop downs but users see empty. Why would this be? This is also happening to another variable for Cost Codes. Again I can see the options to the drop downs (all the list of cost codes) as admin but users can not.
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03-20-2021 11:07 AM
Hi,
The read ACL on this particular table might have some roles required(like contract manager, model manager). Since you said users accessing this field doesn't have any roles, you might wanna create a new read ACL with No roles required.
Please be aware that you must consider the security issues that might come up when you give the read access for this variable to the users.
Regards,
Pratyusha
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03-20-2021 11:07 AM
Hi,
The read ACL on this particular table might have some roles required(like contract manager, model manager). Since you said users accessing this field doesn't have any roles, you might wanna create a new read ACL with No roles required.
Please be aware that you must consider the security issues that might come up when you give the read access for this variable to the users.
Regards,
Pratyusha
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04-16-2021 02:27 AM
Did you mistakenly mark other response as correct?
If you could see the 1st reply to your question by me mentioned the same thing about the table level ACL.
You could only mark 1 response as correct.
Kindly mark the answer correct based on response given quickly and accurately.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader