how to publish retire knowledge articles
Hi All,I have knowledge article which got retired due to no response from the approver for 30 days, I have that knowledge articles to get activated back,someone please help on this will really be appreciated
Forum Posts
How to translate knowledge articles from English to Spanish
I activated the Internationalization Plugin and Spanish. I followed the steps provided below, but the articles are not translating. In fact, the text box is blank unless i copy and paste the data into the article. Is there something else that m...
Did you know about User Criteria?
Did you know?Did you know that Service Catalog and Knowledge Base applications share a feature called User Criteria?User Criteria allow administrators to control access to content in a service catalog or a knowledge base.Administrators can create Use...
Resolved! Need a help in display of Date and time format in the incident form
How to change the date format form 2018-07-20 07:37:35 to 20/07/2018 08:37:35. I have created script include and client script for UTC end field. UTC end will display the GMT date and time automatically when we select the Incident End date and time. ...
Resolved! List cell edit shows message "Field does not exist for this record" though field is editable on the form.
Hi guys! Has anybody encountered the scenario where list cell edit on a specific field displayed message "Field does not exist for this record", however same field is editable on the form? Verified the ACL's, they seems to be fine. Verified the scop...
How do you delete form views so you can start over?
Something is really wrong with one of our form views in our domain separated environment. When I right-click and click Form Layout, it does not show me any fields that actually exist on a table. All it shows in the list is the splits, ends, etc but a...
Resolved! Automated Test Framework: Uncaught TypeError: Cannot read property 'style' of null
Greetings!I am running a very simple test where I open a form using the out-of-the box step configuration in the Automate Test Framework. It's a very simple test and it happens with any form that I try to open. ( incident, extensions of task tables, ...
Same choices dependent on multiple values
I have a state field with values as Pending and Review and few other values. I have a substate field which is dependent on state field. When state is Pending/Review, sub state should show below values; Pending ChangePending IncidentPending Problem Ho...
Resolved! Name and cn attribute not populating with Create AD Object
Hi everyone,We're trying to get the Create User AD object working, but are a little stumped. We're able to create the account and set all of the attributes needed successfully (e.g. sAMAccountName, displayName, givenName, sn, title, etc.) using the...
Using Record Producers in Order Guides
Record Producers cannot be added to Order Guides as configured OoTB. But you can change this by modifying the system property "glide.sc.item.order_guide_exclusion". Removing the value 'sc_cat_item_producer' allows Record Producers to be include...
How to do scheduled job to run twice in a month?
How to do scheduled job to run twice in a month?
How user with a role can access system property, system property have also defined same read/write role
We are facing issue on below scenario. A user with atf roles(test, admin) can't access system property even though at system property level roles are assigned to user. 1. We have created system property, and given read write role to atf roles 2. C...
How do I view a completed schedule job ?
I am trying to back trace a change done to a CI by "system" user. This typically corresponds to a scheduled job. Where do I look for past executions for any job for a given date ?
Resolved! Issue with SSO - Could not validate SAMLResponse for esignature only
We are trying to configure SSO using OKTA. We have configured the IDP and everyone can login without issue. However, when we try to e-sign the following happens: -The window pops up to enter okta credentials -I login and am redirected to a "login com...
Resolved! UI policy vs. ACL
I will give ITIL role wirte authority by using the ACL in the impact field of the incident table. ACL： incident.None write ITIL incident.impact write ITIL Also, I will give ADMIN role write authority by using the UI policy (writing Scripts) in...