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Resolved! User with itil role not to modify CI

I find any user with itil role is able to modify existing configuraiton items(CI). But I see itil role has nested role cmdb_read only not write. Not sure any other nested rule is giving update access. If I need to take away modifying CIs, what is the...

Giri6 by Tera Expert
  • 2155 Views
  • 7 replies
  • 1 helpfuls

Resolved! Unable to Delete a column from the system

Hi Guys,   I created a field u_hdd_available in the Ci class manager on the configuration item level so that I could add it on multiple forms. It was created as the wrong type so I went back and tried to delete it however it only seemed to do so on t...

Resolved! Service Portal Favorites Widget Help

Hello Community, I'm working on a Favorites Widget for the Service Portal. I'm using the widget coding shared by mhedtke24 in post: https://community.servicenow.com/community?id=community_article&sys_id=f8e3562fdb21e300107d5583ca96196f   I've modifie...

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Chaz by Tera Guru
  • 3881 Views
  • 2 replies
  • 1 helpfuls

Translating Custom Table Data

i have a number of custom tables there were created to show application / system security data do drive data in a number of catalog item access request forms. What would be the best practice / preferred method to translate the actual record level val...

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robertsduca by Giga Contributor
  • 2274 Views
  • 3 replies
  • 1 helpfuls

Populate choice list in a widget in html field

I have a field named "department types " of type "choice" in a  user-defined table. I need to populate this field into a dropdown field in my widget portal. I am aware of this snrecordpicker, but to my knowledge I thinks it works with field of type "...

Lavanya11 by Mega Sage
  • 3641 Views
  • 2 replies
  • 0 helpfuls

Set service portal default KB URL to permalink

With the upgrade to New York, ServiceNow have finally given us the ability to copy permalinks from the Service Portal view of a knowledge article. This means we can link to the KB number, rather than sys_id, which means those of us who have advanced ...

Sean Dee by Giga Contributor
  • 1813 Views
  • 3 replies
  • 3 helpfuls