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Resolved! Question about 'function calculatedFieldValue()'

Hi, Lately, when I add a new column to a table (usually a Text type) SNow decides that it will set the Calculation attribute to the default: function calculatedFieldValue() I'd like to understand (1) Why is it doing this? and (2) How can I remove tha...

tobrien by Kilo Guru
  • 2643 Views
  • 8 replies
  • 1 helpfuls

Resolved! End activity getting cancelled in workflow.

Hello Developers! I created a workflow it is working fine RITM and Request item getting closed when tasks are closed but i am getting end cancelled in workflow context. Here is the workflow context snap Please help me out on this. Thank you...

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Mallika4 by Tera Contributor
  • 2667 Views
  • 3 replies
  • 2 helpfuls

Problem with duplicate tickets

User reported that he created one change ticket, but found system created duplicate as he saw getting email.  I found exact content of two tickets with created  field with following 2020-06-29 18:38:16 2020-06-29 18:38:22 I am wondering if anyone sa...

Giri6 by Tera Expert
  • 1346 Views
  • 10 replies
  • 0 helpfuls

Metrics for the knowledge base

I need some assistance. I am trying to develop and come up with some metrics to measure the knowledge. One of the things I would like to measure is how effective the knowledge base is is solving an incident.Any recommendations of any type of metric m...

maep by Kilo Explorer
  • 3392 Views
  • 4 replies
  • 0 helpfuls

Resolved! Is Workflow Editor being replaced by Flow Designer?

Hello,Around 3 weeks ago on ServiceNow Scripting classes trainer said that Workflow Editor will be replaced by Flow Designer. Actually he mentioned that it won't be decommissioned just no new features will be added and we can expect only security upd...

Adam2 by Kilo Expert
  • 2927 Views
  • 4 replies
  • 3 helpfuls

Can Tags be audited in Servicenow

If we add tags to some records in servicenow is there a possibility that we can audit the tag value when changed ,who changed and to what it has been changed..and can we view it in history of that record Thanks..

babloo12 by Mega Contributor
  • 1599 Views
  • 3 replies
  • 1 helpfuls

Resolved! Restricting records visible in reports.

Hi All, Hope everyone is staying safe. I got requirements like, 1. For a custom table say XYZ, users named A,B,C create some records. Now when A log in to his instance ( or when i impersonate to user A) he needs to see records that are opened only by...

rkreddy by Giga Expert
  • 1712 Views
  • 6 replies
  • 4 helpfuls