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How to limit user access to table ?

I can't limit user to create or delete records in my custom table. In the table Controls tab , I created access controls with user role u_table-name_user . I don't have any users with this role in the system, thou users can create or delete records i...

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Irek1 by Giga Contributor
  • 3912 Views
  • 8 replies
  • 2 helpfuls

How do I clone an Incident ticket multiple times?

We have 300 stores. Occasionally all stores will call in or create a work order for the same issue.We may have to create one work order and copy it in our old system (Track-It) for the 300 stores.Q) I know we can update a group of tickets on the same...

Tony98 by Mega Expert
  • 3080 Views
  • 7 replies
  • 0 helpfuls

Resolved! Programatically get a glide record as an xml

I have a requirement to get a record of any table as an xml.  I know that we could do the same by using "show xml" from the context header of the record.  I am looking at ways to do the same programatically. Thanks

Siva28 by ServiceNow Employee
  • 2837 Views
  • 2 replies
  • 0 helpfuls

Resolved! Incident - Knowledge relationship

Hi,  I would like to show the incident record under one of the related list on the knowledge form on which i have selected one KB article from the related search results document and marked as this helped.  For example in the below image 1) I am choo...

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Dilip15 by Kilo Contributor
  • 3962 Views
  • 3 replies
  • 0 helpfuls

How should we monitor MID Server?

Hi  We installed MID server for Orchestration.  What kind of services (processes) are working on MID server? We would like to know which service should be monitored because we need to detect the any issue on MID server. (For monitoring MID server, we...

Yuki1 by Kilo Contributor
  • 3765 Views
  • 4 replies
  • 3 helpfuls

Resolved! Request and Requested Item sychronization

Hello Community,   Recently began trying to implement some paper replacement process' here within our Organization and just have a few questions maybe someone can help me understand.  Request: The workflow i built is around the requested item, and th...

Brian S5 by Kilo Sage
  • 1963 Views
  • 1 replies
  • 2 helpfuls

Why is assignment group greyed out?

Hi All, I have an issue where members of a particular team are unable to change assignment group within requests as it is greyed out. Every now and again they may have to assign to another team. The issue is not present within incidents.   Regards 

Resolved! Tags usage for database view

System info: Istanbul - Patch 10Test done with an admin accountI have a need to report on Problems that contains an attachment with a specific tags (RCA in this case).So, my initial idea was:- to create a database view with the table problem and the ...

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march by Kilo Guru
  • 5178 Views
  • 3 replies
  • 0 helpfuls

Resolved! Scoped app migration problems

Hi everyone.Has anyone experienced issues with using the "Make App available on other instances" method of migrating a scoped app to a TEST (of PROD) instance?   What I'm seeing is the following:When I migrate a scoped application I've built from DEV...