Caused by Change and Change Request field must not be the same Change Request number in incident

[Arun33]

Hi All,

I want to restrict Caused by Change and Change Request field should not have same change number.

can you please help me on this.

Thanks.

Arun Pratap

[Gunjan Kiratkar]

Hi @Arun33 ,

You can create UI policy as below

UI policy action:--

tick clear the field value

[RaghavSh · Accepted solution]

You can restrict this by 2 On change client scripts on caused by change and change request field.

1. On change of "caused by change" field

if(newValue==g_form.getvalue('change_request'))

{

alert("alert msg");

g_form.ClearValue('caused_by_change');   // check backend value of caused by change

}

2. On change of "change request" field

if(newValue==g_form.getvalue('caused_by_change')) // check backend value of caused by change

{

alert("alert msg");

g_form.ClearValue('change_request');   

}