Change font and font size in email script include

[Thrishna Strach]

Hi all,

We are using email client templates all with the format Font=Source Sans Pro, Font size = 12. However, when we use the reply/ reply all/ forward buttons in an Email received/ sent in the instance, the text generated by the called email script include - insert_original_email_message - is set to Font=Verdana, Font size = 8.

So if I click anywhere except on the text below, font is SSP size 12. The text itself is font V size 8.

I've googled, and tried a few variations with template.print and then the desired font and size, but none of my attempts have worked.

This is the OOB script below. Does anyone know how I need to change this so that the text generated by the email script include is also font SSP size 12? Any help would be much appreciated.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
// This mail script is intended to be used by the response client templates and will only work as expected
// if called from a template with a content type of HTML. current represents the original sys_email record.
var uname = current.user;

if (current.type != 'received') {
var u = new GlideRecord('sys_user');
uname = current.sys_created_by;
if (u.get('user_name', uname))
uname = u.name.toString() + '<' + u.email.toString() + '>';
}

var cdate = new Date();
cdate.setTime(current.sys_created_on.getGlideObject().getNumericValue());

var usePlainTextResponseContent = gs.getProperty('glide.email_client.use_plain_text_response', 'false');

if ((usePlainTextResponseContent == 'true' && !current.body_text.isNil()) || current.body.isNil()) {
template.print("On " + cdate.toLocaleString() + ", '" + uname + "' wrote:\n\n");
// Process plain text to dislay in HTML email client
template.print(sn_notification.EmailResponse.getOriginalEmailTextContent(current.getUniqueValue()));
} else {
template.print("<div>On " + cdate.toLocaleString() + ", '" + uname + "' wrote:<br />");
template.print("<blockquote>");
// Remove html, head, body and style tags
template.print(sn_notification.EmailResponse.getOriginalEmailHtml(current.getUniqueValue()));
template.print("</blockquote></div>");
}
})(current, template, email, email_action, event);

The information in the email client template is:
font-family: 'Source Sans Pro', verdana, sans-serif; font-size: 12pt;

Kind regards,

Thrishna

[Maik Skoddow]

Hi @Thrishna Strachan-Visser 

Did my reply answer your question?

If so, please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what is still missing.

Kind regards
Maik

[Thrishna Strach]

Hi Maik,

Thank you for the suggestion. I'm putting this on my list to review this week. Will let you know.

Kind regards,

Thrishna