Change Knowledge Categories
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‎02-19-2010 02:52 PM
Hey there!
I'm wondering, and I'm probably missing something easy, is how do you change the categories that are listed on the main Knowledge View page? I know how to move them around (drag, simple), but can't remember where to add new ones/remove them.
Thank you!
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Knowledge Management
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‎02-23-2010 09:49 AM
The "Desktop" topic may not have any articles written yet. There is a property set by default that says we will not publish the topic on the knowledge page if there is no content for the topic. (see attachment: omit.png)
If this is your case, all you need to do is 1) find out of there are any knowledge articles with that topic. 2) if there are none, create some.
I know that a default, out of the box, instance does not have any knowledge articles with the Topic of Desktop set.
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‎02-23-2010 10:21 AM
Okay, thank you that was it. I remember I had put some items in Desktop, but it wasn't showing up, so I took them back out.
Same thing happened just now; I put some items in, and it still wasn't displaying. I just didn't wait long enough.
It's working fine now. Sorry for the ignorance! Thanks again for all the help.
