change language within knowledge articles on the portal?

Kate11
Kilo Explorer

‎06-15-2018 06:08 AM

Hello, 

 

we activated the internationalization plugin and within the console everything seems to work. 

we are able to create a parent-child relationship between articles and when one articles is being viewed (within the console) I can chose between the different languages. 

The problem is in the portal. there is no way to change the language of the article through the portal. You can only find the article in your default language. 

The link between child and parent must still be there in the portal, but how can I change between them? 

thank you so much for your help! 

Kind Regards 

Kate

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Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

‎06-16-2018 01:59 PM

 Hi Kate,

Sadly the functionality isn't within the "normal" knowledge widgets. But what you can take use of it the widgets that comes with the special knowledge portal. In there the changes are as well and I have no clue why it isn't in the normal portal widgets as well.

But there it looks like this:

find_real_file.png

 

If you don't have the portal, you need to activate the plugin "Knowledge Management - Service Portal" to get it.

 

//Göran

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