How can I add a link to another KB article which is relative, and will stay in the same portal. I need it relative to work between instances after migration or cloning. This area seems relatively weak compared to other CMS's where there is often a to...
Hi TeamAny idea if from now-mobile, from my favourite section, am unable to click any record producer items. But at same am able to click/opn other catalogs.. appreciate need any inputs on this please!
I have a report that I would like users to be able to view when they open a KB article. I know can insert a link to the report, but I am wondering if it is possible to embed the report itself into the KB article. Likewise, would it be possible to emb...
Hi all.So my OM recently asked within my team how many on average tasks are created for a new starter. For each starter, we have to create tasks on the specific RITM record manually and that's the reason why our OM wants to know how many are create o...
Hello,For the below report build on cmdb_ci table, with the conditions as shown in screenshot.conditions : install status = IN USErelated list condition = parent.install status = IN USEWe have observed that those CI who don't have any parent (shown b...
I'm trying to add Help Center content to all of the configurable workspaces in my instance. A sample URL of the CSM Configurable workspace would be: https://<instance-name>/now/cwf/agent/record/incident/97d648b087587610970531970cbb353z After followin...
I have written the below catalog client script, when the requested for field has changed the city, state, location has to be populated, but how to populate the current logged in user details for the same fields? OnChange Catalog client scriptfunction...
Hello, I have created onBefore Transform Script to update target fields in certain conditions for example : // If type is "A" & discovery is "B" --> Update only the target field discovery if (source.u_type == "A" && target.discovery == "B")...
Hello Everyone, I need to create ACL to Restrict Users from deleting their own approvals however i have created an ACL for admin role which will allow only admins to delete approval records but till approvers can delete the record.
Hi Team, I have a integration with one of the system and for this I have 2 rest api's one is getting token for calling the main api and another api is adding some notes to that system. So, my question is how to call these 2 rest API's in one Business...
hello,When we add users to watch list and work notes list in project, Emails are not being triggered.I understand that notifications are set up for the projects.Can someone please help me to understand how to set up notifications for watchlist and wo...
Hi! Is there a way to add the Additional Comments and Work Notes as part of the conditions on the reporting page? We have been wanting to filter out several keywords from these fields, but we can't find them in the condition builder. Adding in keywor...
Hi All, Need help. I am trying to build a dynamic query where sys_created_on is passed to the table using the sysparam=sys_created_on attribute. Now my question here is how to build this query. Source= Json.Document(Web.Contents("https://servicecentr...
My PDI, 205725, went offline overnight and has not come back all day. Help !!
Hi I like to redirect unauthenticated user to login when they try to access https://<instancename>.service-now.com/sys_home directly. I am using Vancouver Release. Currently, an empty page is displayed: Instead of showing the empty page, i like to e...
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