Change UI to UI16

[lynettepinto]

Hi,

Due to some reason my UI is changed to an older version, Can somebody tell me how to bring it back to UI 16.

Thanks in advance 

[vaibhavbhatnaga · Accepted solution]

I hope UI16 plugin (com.glide.ui.ui16) is enable on your instance.

Try this doc https://community.servicenow.com/community?id=community_blog&sys_id=70bd2aa9dbd0dbc01dcaf3231f961991

[lynettepinto]

Hey vaibhav,

I tried that document i guess my instance is in UI11 right now...and i did activate the plugin.

But the gear icon to switch to UI 16 is not present...i followed the link that was given in the document to make the gear icon visible...but that didnt help either

Do u or anybody else have any other solution?

[vaibhavbhatnaga]

does your user has admin role?

[lynettepinto]

Hey Vaibhav

Thanks for your help..

I just had to logout and login

everything is working fine now 

Thank u