We have enabled rich text and @ mentions for the activity in My Requests in the standard ticket configuration. https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/task/enable-instanceop-activity.html Has ...
Hi, Kindly suggest which role is required to view KB article . Thanks in advance
We're looking into using the "Private" option more liberally for system properties, which is intended for instance-specific properties and explicitly prevents the property from being accidentally moved to other instances via update sets.https://docs....
Hello all, I have to create a new custom greeting for my clients because they doesn't want the list display of topics.So i've created a carousel and the choice they make will determine wich topic block it'll launch.But i'm unable to select the variab...
Hi, What is difference between Price and recurring price on catalog item form. Thanks,
Hi Team, Please provide your valuable suggestions from your past experience of executing something similar. I am sure we would have gone through these same set of questions with several ServiceNow customers.Many Thanks in Advance. Background - Custo...
I have a UI button Ready for delivery. This button should be visible only when the stage is in_progress. When user clicks on this button, it should update the stage to ready_for_delivery and hide this button. How do I do this? I am updating the stage...
I want to restrict ServiceNow from sending email to a specific email address or domain. Mail filters seem to only work on inbound email. How would I keep my instance from SENDING email to a specific address?
Hi when put an Incident On-Hold reason is Awaiting caller then the SLA clock is stopped. But when the On-hold reasons are Awaiting, Problem, Change or Vendor the SLA is in Progress only. So my doubt is the reasons are Awaiting, Problem, Change or Ven...
Hi All, I am working on robust transformation and faced an issue while loading data with it. Can we load an entire row data into different tables using a conditional script in entity mapping. For eg. I have 4 rows in sheet. I need 2 rows go into ta...
I know that I can enforce MFA since San Diego by using the Adaptive Authentication Plugin as already mentioned by @Randheer Singh in his excellent post. I was wondering if there is any way to configure the step-up authentication on the Identity Prov...
Call outs on Guided Tours am creating a guided tour and do have the proper admin rights, however, when I drag the box to the field type in what the step is and click save nothing happens. Stays at the box. I can click cancel and it goes away. I...
Hi community, I achieved to redirect users with a specific role to the Service Portal when they access the instance trough the base URL. However, if the user changes the URL with a specific path (e.g.: https://instancename.service-now.com/incident_...
Hi folks, I am trying to upgrade the instance from Utah to Washington DC.While creating the upgrade plan I am facing an error which looks like : The 'Global Customizations - upgrade plan' upgrade item is not getting created due to this error. How sho...
ver. VancouverRecently cloned and upgraded my sub-prod instances to to Vancouver. Noticed that on my Case form I now see this:The field Affected End User is related to sys_user. In the MFA properties, Multi-factor Authentication > Properties : Enable...
