We are trying to add a new search source in our Service Portal pointing to an internal source (outside of ServiceNow platform). Our internal dev team says this is not possible, but I have been seeing other forum posts showing it is possible to add ex...
Hello, We have a before insert/update business rule in place on the sysapproval_approver table to check if approver is the person who initiated the request (document_id.opened_by), and if so will change the state to 'approved'. I can't imagine why t...
I am converting our custom Change workflows over to Flow Designer. In the process I have it where is asks for the Manager approval in the flow. We have a requirement that allows requesters to update the Manager field and this triggers an update of th...
Hi community,we have created some custom tables and the requirement is I need to crate a Custom Admin role for these custom table, He will have the admin accesses to only one custom table. where in he will have read write crate delete access with thi...
Hi Folks, What is the best practice for notating user accounts that are service accounts? As we continue to integrate on the platform, we're getting a number of Service Accounts and I would like to be better able to review which users are/are not Ser...
On the Service Portal the date time picker is very nice but our users have told us that when they use the arrows to increase the hours they sometimes don't notice that the date changed and this causes problems. The Options - Bootstrap 3 Datepicker ...
ServiceNow is the number one no-code, low-code, and pro-code platform that has successfully demonstrated how to easily design forms by easy drag and drop. It has helped a lot of end users who are new to the platform in designing and configuring views...
Hi all, I'm looking to add an OR condition using a before query business rule for a query that is running with an OOTB script include. I'd like to avoid editing the script include itself. I've already identified how to narrow down exactly when the qu...
Hello, I'm trying to use a plugin (F5 BIG-IP Spoke) in the flow designer for an application from my company. However, when I test I get the error "Unable to load connection with alias ID: a4c9950edb40ef009a985404ce961952 Open Connection Alias".What d...
We have multiple Catalog Items, and recently updated a few to include new variables and such. During the update, our Search Tags/meta got deleted/removed/rolled back to a previous version. As a result, our Item doesn't come up in search by name. We...
When I open the incident ticket by default "related search results" comes down the short description.Is there any way I can toggle the "Related Search Results" so that user won't see knowledge search results.My Observations : Related Search Results i...
Is there a way to access the value of the catalog item variable in a Multi row variable sets variable (which is of reference type ) so that i can have a reference qualifier based out of that value . Thanks in advance.
Could you please any one explain difference between ITSM and CSM provide some source to learn the difference
Hi, I'm gearing up to delve into CAD on the Now platform. I'm wondering if I should invest in both the Scripting Fundamentals and Application Developer on Demand courses for the exam, or if opting for just the Application Developer on Demand course w...
Hi All, I am trying to create a MS Teams Channel using Flow Designer actions.Check the Error Screenshot: Thank you!!
