Chat notifications in browser

[cw82uk]

Hi,

When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view?

At the moment for me only a sound is heard.

Thank You

Chris

[Alberto Consonn · Accepted solution]

Hi Chris,

yes it's possible.

To be able to receive these desktop notifications, ensure the following:

• The Send me desktop notifications option is selected to true For all activity from under the Notification Preferences menu in the Connect chat.
• From the Setting options in the top right corner on the instance home screen, under Notifications section, the Connect desktop notifications option is enabled.
• Once both the above settings are done, you would be able to receive the alert for any new Connect chat message even when the chat is running in the background or even if the ServiceNow window is altogether minimized.

You would be able to see the name of the user who sent the message, the message content and your instance URL.

Hope this will be helpful for your need.

Enjoy 🙂 

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[Alberto Consonn]

Hi Chris,

Any update on this?

Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread.

Thanks in advance.

Cheers
Alberto

[cw82uk]

Thank You, I marked it as correct because it did show a small window when a new chat shows although it did not flash the browser. 

[Laukik Udpikar]

Hello @Alberto Consonni is there a way to do it for all existing user at once. I think this is personalized option only. Please help.