Chat notifications in browser

cw82uk · ‎11-15-2018

Hi,

When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view?

At the moment for me only a sound is heard.

Thank You

Chris

Alberto Consonn · ‎11-15-2018

Hi Chris,

yes it's possible.

To be able to receive these desktop notifications, ensure the following:

The Send me desktop notifications option is selected to true For all activity from under the Notification Preferences menu in the Connect chat.
From the Setting options in the top right corner on the instance home screen, under Notifications section, the Connect desktop notifications option is enabled.
Once both the above settings are done, you would be able to receive the alert for any new Connect chat message even when the chat is running in the background or even if the ServiceNow window is altogether minimized.

You would be able to see the name of the user who sent the message, the message content and your instance URL.

Hope this will be helpful for your need.

Enjoy 🙂

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

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Nathalie1 · ‎01-21-2021

Hello, I have all those settings as mentioned but since Monday I do not have popup no sounds any more when a new chat is coming in and waiting in queue, could you please help me to resolve that? It is quite urgent to be able to work properly

thanks

Viraj Hudlikar · ‎01-21-2021

Hi @Nathalie

Have a look on this LINK.

Also hit Helpful if you find my response worthy based on the impact.

Thanks & Regards,
Viraj Hudlikar.

Nathalie1 · ‎01-21-2021

hello Viraj,

same here again

thank you for your answer but this is not helpful... the screenshot on the link you sent is exactly what I am talking about: I do not have the same window settings...
please compare my screenshot to the one on your link.

many thanks