Check user criteria in a portal widget

maryc
Tera Contributor

‎05-21-2024 12:49 PM

Hi,

I have a requirement to display the catalog item based on the user criteria for an user. The popular items widget displays all the catalog items without applying user criteria. Any help on how I can prevent this?

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James Chun
Kilo Patron

‎05-21-2024 01:41 PM

Hi @maryc,

 

The Popular Items should only show the catalog items that they have access to, I can confirm the behaviour in the PDI.

e.g. A Not available for user criteria has been added to a TEST catalog item.

Admin account:

JamesChun_0-1716323843218.png

ITIL user

JamesChun_1-1716323935115.png

 

Can you confirm the following:

  • Has the widget been customized? What the id/name of the widget?
  • What happens when the user selects a catalog item in the popular item widget? (the one is blocked by the user criteria)

Cheers

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