CI record creation

[DebasisP]

I am facing a challenge, if an asset record is created manually, the associated CI record is not getting created. How to resolve this?

[Dr Atul G- LNG]

Hi @DebasisP 

As per best practice, please create the CI first and it will create Asset as per design.

[DebasisP]

I understand the best practice however in the current process getting followed. we are getting the asset record created first, configuration follows. For the system created assets it generates the associated CI record however for manually created record the associated CI record is not getting created. How can we solve this?

[ChiranjeeviR]

Hi @DebasisP,

Check model category that Model has been linked and check if CI class configured as per below screenshot.
Below is the example to show how CI and Asset linked when an Asset is created simultaneously a CI will be created

Thanks and Regards,

Chiranjeevi🇮🇳

Please mark as Correct Answer/Helpful, if applicable.

[DebasisP]

Hi @ ChiranjeeviR ,

Checked for my model, it is set exactly as shown in the screenshot, still the CI is not getting created.
Preview