CI relation for certificate

Henrik Jutterst
Tera Guru

‎10-20-2017 02:04 AM

I'm about to set up relationships to certificates in ServiceNow. I have created a separate class called Certificates and certificate CIs they can be related to Servers, Windows Server and Linux Servers. I have created a new Suggested Relationships for certificates but I want to know what the best relation is for this?

find_real_file.png

(Certificates like SSL)

Questions:

  • When are these "Suggested Relationships" used?
  • Should I also create a suggested relation from base class Server to Dependent Class Certificate, and what should the relation be then?
  • Should I create a suggested relation for cert to windows server/linux server as well if we classify our servers on more detailed level than just "Server" classification?

Thanks

Preview file
28 KB
0 Helpfuls
  • 2,868 Views
3 REPLIES 3

Simo2
Tera Contributor

‎03-11-2020 06:06 AM

Hi,

A bit old thread but as there are no answer I give my contribution:

  • To make things simple for users making the relationship, suggested relationships should always give you the easy choices to make from current CI's point of view. It should have default values of towards those classes which is it supposed to be related in your CMDB data model. 
  • So I would add certificate as one of the class choices from server ci's
    • and from certificate "is a server" instead of having limited choice of server CI's.
  • Good choice for Out of the box relationship would be: 
    • Certificate :: Runs on :: Server
    • Server :: Runs :: Certificate 
  • But it really should be:
    • Installed on :: Installed, which does not exist as Out of the Box choice, but it's your choice if your want to make customizations or not.
0 Helpfuls

Henrik Jutterst
Tera Guru
In response to Simo2

‎03-12-2020 04:43 AM

Hi Simo and thanks for the feedback!

Just as an update on this question, nowadays there is a content pack on Store for lots of new classes. And there is actually a OOTB class now for Certificates.

Link to Store item (CMDB CI Class Models) here: https://store.servicenow.com/sn_appstore_store.do#!/store/application/ae99d84b2320330006c0110d96bf65...

Simo2
Tera Contributor
In response to Henrik Jutterst

‎03-12-2020 06:44 AM

Ah - so this is pack is independeted from the Orlando related certificate discovery? Great.

0 Helpfuls