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Change the Author of the article

There a list of knowledge articles whose author is inactive and it is published state. The requirement is to change the author to a active user using script. The publish workflow is Knowledge article - Instant Publish. When we change the author the v...

Joyal Robert by Tera Contributor
  • 1522 Views
  • 3 replies
  • 1 helpfuls

Resolved! SAML Auto Provisioning Setup

Hello All, We are stumped on SAML User Auto Provisioning and hoping the wonderful community can help us out. We have successfully setup a basic SAML integration with our ServiceNow instance. We are able to login through our SAML Provider and be authe...

tomcline by Tera Contributor
  • 2942 Views
  • 6 replies
  • 0 helpfuls

what is the difference between View Count (kb_knowledge) table and Viewed (kb_use) table, why the difference in both places for same article? how the entries takes place in kb_use table and how it is in kb_knowledge table?

what is the difference between View Count in kb_knowledge table and Viewed kb_use table, why the difference in both places for same article? how the entries takes place in kb_use table and how it is in kb_knowledge table? Note : Sometimes the view co...

Krishna18 by Tera Expert
  • 1397 Views
  • 4 replies
  • 0 helpfuls

Resolved! Get response time in script

I send a request outside servicenow in the script of the business rule through rest message, I want to get the time from sending the request to receiving the response Is there any good way? I look forward to your answer Thanks

panda1 by Kilo Guru
  • 694 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to push notifications to browser

Is it possible to display the execution result message of the schedule job like an sample image below?Result example:"Batch processing is complete.Number of cases processed: XX casesNumber of successes: XX caseNumber of failures: XX" case※Is it possi...

Risinkou1 by Tera Contributor
  • 1654 Views
  • 2 replies
  • 2 helpfuls