As part of our knowledge management, we make use of ownership groups - so, many of our articles are associated with an ownership group. We have our article workflow set to 'Instant Publish' on the relevant knowledge bases. We are finding, however, th...
Hi, how can I see log entries created via "gs.debug()" in a script include in global scope? If I do that in a custom application, I can see the output in System Logs -> All, but for global scope objects, this doesn't seem to work. I already tried to ...
Hi, Is there a way to change the Heading and Paragraph settings for TinyMCE? E.g. Font type, size, bold. Thanks, Jar
I'm created a Catalog Item to allow IT to create or update CIs. Using Flow Designer I'm getting the catalog variables from my Catalog Item "CMDB Administration & then mapping the fields on the cmdb_ci table to the questions from the Catalog Item. But...
Hello, I have a requirement whenever user in tagged in additional comments on any module task, ritm or incident then it should trigger an email to that user containing the comment entered or ticket record link when clicked on that ticket number it sh...
There a list of knowledge articles whose author is inactive and it is published state. The requirement is to change the author to a active user using script. The publish workflow is Knowledge article - Instant Publish. When we change the author the v...
Hello All, We are stumped on SAML User Auto Provisioning and hoping the wonderful community can help us out. We have successfully setup a basic SAML integration with our ServiceNow instance. We are able to login through our SAML Provider and be authe...
Hi,I need to create a ServiceNow Support Account for my Personal Developer Instance. When I tried to access NowSupport with my instance credentials, it was giving me the error page which I have attached below. I have gone through all the related docu...
In our Kingston, when any user selects: 1. Profile from the menu on their name in top right, or 2. My Profile from the navigation, the User record display is always Self Service. I'd prefer it to be Default view (so everyone can see their Groups).
what is the difference between View Count in kb_knowledge table and Viewed kb_use table, why the difference in both places for same article? how the entries takes place in kb_use table and how it is in kb_knowledge table? Note : Sometimes the view co...
Is there a way to add rich text like images & formatted text (font size change, colour change etc) in Announcement in Service Portal?
I send a request outside servicenow in the script of the business rule through rest message, I want to get the time from sending the request to receiving the response Is there any good way? I look forward to your answer Thanks
Hello, I have a record producer with some attachment fields. I need to make them read only through an onLoad() catalog client script. I currently have a script and script include that I am using to set multiple fields to read only. This is working gr...
Hello, Two groups write articles in the same KB. They have knowledge role. Is it possible to one of the two groups to publish articles in a category restricted to them only ? Thanks in advance, Yassine
I created a report from the Requested Items Table. I am trying to create an interactive filter that allows me to search/query the report. There are thousands of records in the report and the user wants to be able to search an RITM in a search box tha...
