Hi, at the moment we have a Client Script which highlights Incidents when the Caller or the "Affected User" (u_affected_user) is VIP oder IT. At the moment we use fields in the sys_user table to indicate this. Now we want to check if the caller is m...
Hello i have a script thats in script includes, how do i get this into my scheduled job?
Are there resources available to understand the setup process
in global ,i user gs.getSession().setLanguage() to change language Is there a similar way to change session language in scope application
I want to calculate average age of all open incidents and open requested item in instance Kindly help how to calculate.
I want to enable the risk assessment show in below youtube video on change form in our instance. https://www.youtube.com/watch?v=5FkiHumSzQA Kindly guide how can I enable it. This are only options on normal change form in our instance which does not ...
Hello, I am trying to write a fix/background script to find all duplicate records and then merge them. I am not sure how to really do this. Records will be uniquely identified using 3 fields from the table and the most recently updated record will be...
I am trying to set a field value based on a variable on catalog items. Can an on insert business rule access catalog variables to set field values?
We have sensitive data that we're trying to scramble after the clone is performed, and we're planning to use Post-Clone Cleanup Script to do that. However I wanted to know how and when the post-clone script executes in a multi-node environment. I kno...
How do i create a date calculated field in a table. I want to create a calculated field with my current date field and add 20 days to it to create a new field
Hi All , What does this highlighted in yellow i.e. record -- document id returns when we select it in ATF .
Hello, I’m launching a form field page in UI Builder and one of the functions we were really excited about was the Journal field to keep track of comments from client to technician. Unfortunately upon launching the form we see the message “Field type...
Hi, TL;DR: I'm looking for a way to: 1. Trigger an asynchronous REST message when saving an Incident under certain conditions2. Capture the result of that REST call3. Update the incident that originally triggered the REST message with information fro...
Good Morning, We are trying to find a Rest API that will link the "sc_task" or the "sc_req_item" tables to the variables and the answers to these so we can create a report in PowerBI. I believe the table is "sc_item_option_mtom" but I am unable to fi...
I am using LDAP Servers to query data from our Active Directory, and at the moment we are not using a MID Server. Concerning the Login distinguished name we have to recycle the password on that account every few months. We have to manually update the...
