Clear a value in service portal

[Gowtham29]

HI all,

I have an Oder guide. 74 catalog items exist in rule base of that order guide and cascade variable is also checked.Since cascade variable is checked all the variables are copied to all include catalog items in that order guide.

Now my requirement is, Both in instance and service portal for only one catalog item i have to clear a specific value of the variable which is being copied from the Order guide.

I wrote catalog client script to clear value of the variable on that particular catalog item and it is working fine in the item view but not in service portal.

I want to set empty requested for variable in service portal for the particular catalog item which is coming from order guide. please help me in this regard.Thank you.

Note: The ui type is set to "All" in catalog client script and version is Kingston.

[Ashutosh Munot1]

HI,

$ is not supported in PORTAL. There is a field on RITM called as order guide where you can get the order guide id and cat_item can give you item details.

Try using this field for portal instead of $.

Thanks,
Ashutosh Munot

[Harsh Vardhan]

service-portal dose not support dom manipulation.

https://community.servicenow.com/community?id=community_question&sys_id=b1e4c32ddbd8dbc01dcaf3231f96...