HI All I'm attempting to create a flow to trigger some incident tasks but i can't get the flow to work. I am testing with a single task but evan this wont work. What am i doing wrong? When i test it works fine but when i raise an incident tasks won't...
Phenomenon:I added "Wait for a duration flow logic" and set "wait for 3 second(s)" before the "Update Alert Record" action in my Subflow, as shown in the image below. Then, on the Scheduled Job side, when the above Subflow was called synchronously, ...
Hi everyone, I'm looking for a way to exclude some KB articles (or even better, a category/subcategory) from the Service Portal search results, to obtain a similar behaviour to the catalog_item's "no_search" flag. Searching in the community, I haven'...
In our near future we are going to use MS Teams extensively for collaboration in project teams and departemental teams. MS Teams integrates nicely with MS Planner. However the MS Planner tool looks a lot like the FreeForm Boards in VTB. However SN c...
Hello,On the portal, when a customer want to chat with a support agent, agents are requested one at a time until the chat is accepted.I would like to notify every agents at the same time when an interaction is requested.I've not found where to custom...
Hii, I have been developing ServiceNow projects and was using JSON.parse and stringify. But I am not exactly sure when to use them and what is the difference between them. Can anyone please brief me about it.
Hi team, Is export and import of topic flows are possible? If yes, we would be able to upload a topic flow in some other instance right? Thanks and Regards Luthfa u
Hi all, I have an issue when logging into PDI, I cannot see the global icon to pick up the application or update set as below. I'm trying to use Preferences to open it but not work. Could someone know how to activate this icon or turn it on? Thank yo...
Hi, whenever i upload any image in background image of service portal , it get blurred. How to upload clear image in that. Thanks in advance.
Hi Everyone,I had a requirement to create number of catalog tasks in my workflow dynamically.When I say dynamically, I mean number of tasks to be created was determined number of values in a list collector variable of the catalog item.Obviously, one ...
Hi,all I would like to create a UI action to place a confirm box on table[u_test].The content is confirmation of saving the record. If Yes, the record is saved, and if No, it is treated as canceled and returns to the record form.Would you please give...
Hello,I created a custom choice column "Subcategory" to Change Request[change_request] Table and added this and "Category" column to Standard Change template so as to select subcategories on "Change Request values" variable in the "Propose a New Stan...
Hi Expert, I want to make the field in list view un editable based on the condition. Please advise how I can achieve? will it be done through only ACL.?Please advise. Below are the 3 user cases UC1GIVEN THAT, I AM an XXX userWHEN I open a list of SCT...
Hello, I am just looking for a confirmation. For the question - 'Is ServiceNow Data encrypted at Rest?' The straight answer what I know is - OOTB data at rest is NOT encrypted, but ServiceNow does provide customers with optional methods (paid featur...
I'm trying to figure this out but I can't seem to find answers in the usual places. I'm looking to customize the header menu in the Employee Service Center page. I'm looking to remove and add as needed but I can't seem to find the right method to do ...
