Change Model vs Change Type
Can anyone explain the difference between Change Model & Change Type? I have a requirement to define a 'Major' and a 'Minor' change with the only difference being the approval groups Thanks!
Forum Posts
duplicate entries in activities and approval history for flow ask for approval action
When using the ask for approval action in flow, two entries are generated in the custom table's approval history and activities fields. This table is an extension of the tasks table. If I ask for the approval manually using the related list, this b...
Resolved! How can I enable email sending and receiving?
Hey all, How can I enable email sending and receiving? Every time I toggle the switch in Manage Email Properties tab - I get the message "Something Went Wrong, Please Try Again" I also cannot edit the Email Properties page within my instance. Is the...
AWA Auto Assignment
Hi All, I configured Channel, Queue, Assignment Rule, and Skill Determination Rule. and When I create a case It routes as per what I configured in the above steps. but there is one thing I wanted to confirm with you guys. when an Item is created it g...
How to add cc'ed users in Watch list using inbound actions
Dear All, I've an requirement to add cc'ed users in email to watch list using inbound actions. it's working for me when i add a single user in cc, but if i had multiple users like 5 and all its not working. Can someone help me on this. below is the c...
How to insert line break in Flow variable in Flow designer?
Hi, I have created a flow variable and I would need to insert the line breaks in that. The format should like the below. Ex: Device - Abc Serial Number - Xyz Can any help suggest how this can be done please? Thanks
Resolved! Read all the active directory attributes using LDAP query
Hi Guys, I am trying to read some attributes from active directory in ServiceNow using the LDAP query. using below query it will retrieve few attributes only (This is because in the LDAP server attributes we have mentioned around 5 Active directory a...
Need to get Count that how many times Links are clicked
Hi, On Service Portal we have many KB article & under KB articles we have many Links. So is there's a way to track that how many times those link are getting clicked? It will be helpful of you guys if you can help me out with this scenario. Regar...
Resolved! How to know if a field was modified in a form through a business rule?
Hello, I need a way to know through a business rule if a field was modified, this will be checked every time I save the form or send it I tried to use the functions of this web page, but it seems that they no longer work at the moment https://service...
Resolved! How to add a picture to the catalog item in Service Portal?
Hi everyone, How can I add a picture to the Catalog Item in the Service Portal? I've tried many different ways but did not help. I want to add a picture in the marked place.. Please help me get this.. Regards, Priya
Guided tours not visible properly in Platform UI
Hi I have created few guided tours in the platform UI home page. The only option to access those guided tours are by navigating to the help icon "?" in the top right corner and select the respective guided tours from the Select Tour Option. It is not...
Flow Not Triggering when Condition is Met
Hi! I’m having an issue where I am wanting an email sent out when a scheduled job (it has been blacked out for security purposes) is disabled (when active changes to false). However, when I update the sysauto record and set active to false this flow ...
Resolved! data source import excel invalid character error
Trying to import via SFTP data source a simple excel xlxs spreadsheet with 2 columns and typical header row 1 sheet 1 format. when doing a test first 20 records load it appears to import but when you try to look at the imported data: Clicking the p...
Cisco FMC Integrations Servicenow
/Has anyone done a integration with Cisco Firepower Management Console with ServiceNow? Request to automate the adding of ACLs etc with approvals of course from network engineers.
Resolved! Data contains 1 columns, expected 27
I'm doing a data import from a CSV file on an FTP server. The CSV is delimited using semicolons rather than commas, but is not otherwise out of the ordinary. When I load the file, I get an error, "data contains 1 columns, expected 27". The tran...
