Resolved! Delete Demo Data
Hello, In Dev instance, there are some users from Azure active directory. I want to create a ticket to clear all demo data. Users from azure dierectory will also be deleted or not? thank you!
Forum Posts
Resolved! Custom Audit table
Hi all! Basically we have unaudited cmdb_ci extended tables . I would like to have a report on all changed fields (status, etc) in CI which have specific support group assigned. I have created a table u_ci_audit, which i will use to create report b...
Resolved! How to avoid using sysid in client scripts
Hi there, I have an issue retrieving sys_id that is stored in system properties. As you can see on the pictures, I'm trying to set a value for hidden assignment group that I call in record producer. For some reason using g_scratchpad didn't work at a...
Hiding Form Sections Based on User Group
I am trying to hide a form section based on a users group, which is not listed on the form itself. I tried the following client script and it's doesn't hide the tab. function on Load(){var me = g_user.userID();if (me.isMemberOf('7efcb8956fa21100dd...
Resolved! Decision Tables & Licencing
In the background, when adding a new decision table, a new database table is created with a name like [var__m_sys_decision_input_1234567890abcdef1234567890abcdef]. I assume this is free of licencing but the documentation does not specifically exclude...
Info Message on UI Page?
Hoping this is a relatively simple question; I couldn't find it via a precursory search in communities. On a UI Page, how do I display an info message? Use case: User hits Submit button on UI pageClient Script calls GlideAJAX script includeGlideAJAX...
Where are the html and scripts for dashboard widgets?
Hello, I would like to modify to look of the widgets displayed on dashboards (Event Management Dashboard, CMDB Dashboard, etc.). Where do i find the html, and supporting scripts of these widgets? I looked in SP Configuration but i did not see them th...
Lookup Records Action on Flow Designer - Convert sys IDs to display values (fd_data._1__look_up_records.records)
Hi All, On Flow designer, I'm currently getting a bunch of sys IDs using Lookup Records action as output. After that I would like to display all of those records as Display values (fd_data._1__look_up_records.records ) then use that data to update a ...
Unable to edit/update tickets(Incidents/tasks) on the list view.
Hi All,when ever user is trying to edit his incidents or tasks or request tasks.It is disable for him.But when he is searching that ticket in the search box .Then He can able to edit his ticket.Screen shot attached for reference below.Any inputs
Resolved! Is it possible to change sys_class_name via REST API?
Hi, I have a system which only uses REST API to push data to ServiceNow. When the classification changes for a device (for example an OT device now is discovered to be a OT sensor), how should I update the record? PUT gives me a 404 if I try to PUT a...
Resolved! Add a confirm action modal to UI Action
Hi all, I created a UI Action that automatically sets an asset state to "Missing," but I'm trying to add a modal that shows a short message and then prompts the user to click on "Cancel" or "Report as Missing." A flow is automatically triggered when ...
Why do we get portal error of "Tour ended because the next step was not found." at the top of the page after selecting any of the tour options?
When choosing any of the tours from the Tours menu option from the Portal Home page, it takes several seconds but then it finally results in an error. Steps to check: Go to service portal of instance.Select Tours.Select any of the options. Choose "Be...
Data source issues with semicolon (;) delimiters while importing a CSV
I'm importing a CSV file from an SFTP server but I'm running into an issue where the semicolon delimiter doesn't seem to be working. When loaded, the columns are not separated properly. The delimiter should be a semicolon and is set as such in the da...
Resolved! Operational Tasks - Via Service Catalog
I have been asked to setup operational task. We are going to use Service Catalog to create requests with the task to do the work. I was going to use flow designer to order the items when they are needed. Daily ones are easy enough as well as weekly. ...
Error message in Service Portal - Failing widget: 'Data Table from Instance Definition'
Hi Team,I am using "Data table from instance definition widget" to list active outages in Service Portal.When i load the page in Service Portal , i am receiving the below error messages.Could you please help me with the issue.Error messagesjava.lang...
