Hi We have a survey record on asmt_assessment_instance table that gets triggered when an incident is resolved. I have a new requirement that when the survey instance is completed a notification gets sent to the incident assignee with the asmt_assess...
①「N回以上パスワードの入力ミスをした場合に、アカウントロックする」ということを実現したいと考えています。OOTBでの設定箇所がありましたら、ご教授いただきたく存じます。 ②また、「過去に使用したパスワードはM世代の間、再利用できない」ということも実現したいです。OOTBでの設定箇所などがございましたら、ご教授いただきたく存じます。
Is it possible to just activate one of the plugin from this ITSM Roles group? Among the 4 plugins, we need only PM related plugin (mentioned below). Can we have only that activated in our instance?Plugin: ITSM Roles (com.snc.itsm.roles) Includes: ITS...
Hi All, I am trying to combine two Encoded queries with an Or condition, example: query 1 = 'element_id=' + converseRecord + '^valueLIKEhow^valueLIKEhelp'; query 2 ='element_id=' + converseRecord + '^valueLIKEwhat^valueLIKEissue'; gr1.addEncodedQuery...
Hello, I have a flow which is triggered by the Service Catalog. Using the ootb action Get Catalog Variables. Then in the Catalog Task - genereted from the Create Catalog Task - Assignee will update variables. If I want then to operate on those variab...
I created a ATF to test change request risk assessment. Here are the steps: 1. Record Query2. Open an Existing Record 3. Clicked a UI action: Clicked UI action 'Risk Assessment' on 'change request' form 4. Set Component Values (Custom UI) I set all ...
I'm very new to working with the flow designer so the answer to this is likely to be obvious to many of you. (I've been using workflows.) We're splitting one service catalog request item in two so I copied the flow someone else wrote for the original...
How do we wait for 60 days for example using flow deisgner?
Based on user location catalog variable option will change. have got location from script include but after that if else condition is not working properly. Any one condition works properly. Below is my script. Please help me with this
Hello everyone, I need help on how can I put several KB appears as Featured Articles in the Homepage of Service Portal? I don't have knowledge about Service Portal, HTML, CSS or Web Design. If someone could provide me steps on how to do it that would...
Oh Wow, it's been a very long day... Need help... How do I run some code AFTER the user has edited a related list, and maybe added 10 items and removed 500 items, all at once? I need to perform an action ONE TIME after all the records have been add...
I am looking for clarification regarding the behavior of transform maps when setting error flag to true. If I assign the value in an onBefore script, then the transform ends and all subsequent rows are left in "pending" state. If I assign the value i...
I want to send one email notification when multiple records are updated from the List View at the same time and include the value into the notification, then if do the same later send another email notification with the records updated. For example, ...
Hi Team, Please can you all help me with IP address access control issue. I have added all possible IP address i know but after adding deny configuration I am still getting error that my IP access will get restricted i am unable to figure out which I...
Hello, We use OOTB service portal, we have a record producer called Report a Problem where we submit by putting the details and hit submit. When i look at my tickets i see like below and its getting hard to identify what ticket it is about. So w...
