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Cloning after upgrade is completed?

I cloned my instances (Prod to Dev, Prod to Test) as part of my pre-upgrade process. Has or is anyone performing a clone to sub-prod instances after the upgrade is completed and validated?  If you are can you explain to me the benefits in doing so? T...

DM84 by Tera Contributor
  • 806 Views
  • 2 replies
  • 1 helpfuls

Resolved! Issues after Cloning

Last night, we had a clone.  After the clone, nobody was able to login to our dev environment, not even with a local (non-ldap) account. When I reached out to ServiceNow they said that the ldap_server_config was listed in the preservers table and not...

Linda_G by Kilo Sage
  • 3361 Views
  • 3 replies
  • 0 helpfuls

Resolved! GlideQuery - how to update records with Stream methods?

Hello,   I've been wondering for a while how to update records using GlideQuery while interacting with the records with methods like filter(), map() or forEach(). The documentation mentions this being possible: "For example, you can use the forEach()...

NS by Kilo Sage
  • 2098 Views
  • 1 replies
  • 3 helpfuls

Catalog Client Script - Platform VS Portal

I have a requirement for a Service Catalog Item where, when the user populates the Manager field, we need to automatically populate a field which represents the manager of the manager, in other words, the person 2 levels up in the organization. Every...

G24 by Kilo Sage
  • 1107 Views
  • 4 replies
  • 3 helpfuls

Resolved! Navigate to the Service Catalog > Open Records > Requests module in the application navigator to display the List view for the Requests (sc_request) table. Then create a new List view called 'Delivery' to show the following fields in the order shown.

Navigate to the Service Catalog > Open Records > Requests module in the application navigator to display the List view for the Requests (sc_request) table. Then create a new List view called 'Delivery' to show the following fields in the order shown....

Khushboo11 by Kilo Contributor
  • 9302 Views
  • 5 replies
  • 22 helpfuls

Resolved! Connection Test failed using OAuth 2.0

Hello together Since Microsoft has stopped the classic access via POP3 and SMPT to a mailbox in October, we have with changeover to OAuth. We have configured everything according to documentation (e.g. Set up OAuth) and created a new IMAP and SMTP ac...

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